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Original topic:

Whats Wrong with my TV?

(Topic created on: 25-07-2021 06:55 PM)
micky007
Journeyman
Options
TV

IMG20210725174732.jpg

Model: UE55JS9000

I noticed my TV was getting darker and darker. Thus has been going on for the past 3 years. So 3 years after I purchased the TV.

Even though the TV is still displaying a picture I didn't think to raise a concern. Although I'm noticing it more and now, especially when trying to watch HD stuff as the screen is so dim and you can really tell it's not HD. Take a look at the photo.

What's going happened to the TV? Is this a known defect with these TVs? Is it worth getting it repaired and any idea how much it would cost?

 

I also bought my dad the same kind of TV which at the time was around £1800, I bought one for myself and one for my dad. My dad's TV still looks as sharp as ever so what's happened to mine?

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3 REPLIES 3
antikythera
Hotshot
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TV
The backlight has gone on yours
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micky007
Journeyman
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TV

Hmmm after doing some research it seems like there's a known issue which Samsung have failed to rectify and there was a class action law suit against them as I also have these problems on the TV too:

 

https://topclassactions.com/lawsuit-settlements/lawsuit-news/855501-samsung-class-action-claims-led-...

 

https://eu.community.samsung.com/t5/tv/white-spots-and-light-bleed-on-ue55js9000/td-p/555324

 

Thanks for the support Samsung! (Joke)

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JAMES4578
Superuser I
Superuser I
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TV

@micky007  As already explained the backlight has gone and it may be a failed power board.  Pity you did not report this before, you could reach out to Samsung support to escalate the matter. However I am taking it that you may no longer be covered by warranty.  There is also option of seeking redress from retailer, however if fault develops after 6 months the burden of proof is more on the owner to prove there was a known problem with the good at the time of purchase.  https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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