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Original topic:

Watching a channel but sound from another channel?

(Topic created on: 24-09-2023 03:32 PM)
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Vinny74
First Poster
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I’m watching bbc1. But the sound is from channel &when I choose another channel (say 35) it still has the sound from channel 5? 
any help!!! 

6 REPLIES 6
JAMES4578
Samsung Members Star ★★
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@Vinny74  Ensure you have the latest firmware, if not can be downloaded to USB and upated that way. https://www.samsung.com/uk/tvs/  However you may need to reboot the TV and any external devices you are using.  unplug for at least a minute before trying again.  If that does not work try a Factory Reset.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Spencer bloke
First Poster
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My Samsung TV has just done this too, I did a full reset to remedy it. 
however it’s very disconcerting as it’s only been set up two days. Hopefully it’s now sorted because resetting isn’t a fix that’s acceptable if it happens again. Bottom line things have hiccups however it shouldn’t happen at all on a TV of this price. 

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Lunch
Apprentice
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Same thing here on a new Samsung TV. Only thing that works is to factory reset and reenter all passwords and preferences. Very annoying and I can't find a solution anywhere.

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Lunch
Apprentice
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Have had this TV for 6 months, happens about once a week.  Very annoying that there isn't a fix for it

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Lunch
Apprentice
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I chatted with Samsung. They suggested unplugging the TV from the wall or power strip for at least 1 minute to reset the 'glitch'. It's annoying but less than a whole reset.  It has happened twice since and it has worked each time.

PaulTelly
First Poster
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Worked for us, thanks very much. Let's hope it continues to work. 

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