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Warranty and change of address

(Topic created on: 14-02-2024 06:14 PM)
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RaphaelAltrincham
First Poster
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My Samsung account was initially configured with an address in France.

However, I relocated to the UK two years ago.

On February 13, 2023, I purchased a TV and proceeded to register it on samsung.com, opting for a 5-year warranty extension. Subsequently, I received a registration code via email.

Shortly after this registration, I updated my Samsung account with my current UK address to take advantage of local offers.

During this address change on samsung.com, all my devices disappeared from my account. After some troubleshooting, I managed to retrieve my devices, but unfortunately, the 5-year warranty extension is no longer visible.

Does anyone have advice on resolving this issue or know how to contact the warranty department, including any email addresses or phone numbers?

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3 REPLIES 3
UNKNOWNUSERNAME
Big Cheese
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Hi, because you activated the 5y warranty under a french address, it will not be valid anymore therefore you cannot revalidate it to your UK address.
RaphaelAltrincham
First Poster
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Hi Thank you for your reply. I'm trying to find a answer to that issue indeed.

 

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Gurky
Helping Hand
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Ita on the t&C should still be covered but you'll have to pay the cost of shipping
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