Video stuttering on Dropout app

[sfhamnett]

While watching certain shows on the Dropout app, the video stutters briefly every second. The audio is fine. I did some research, and it seems like this is a common issue with the Dropout app on Samsung TVs. Has been for a long time. Is there a fix in the works? I can sometimes fix it temporarily by restarting the TV or trying to update the OS, but it doesn't always work. Even if it does, the stuttering comes back if I pause the show.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

If the issue is only happening on the one app, you should reach out to the app developer and seek their advice

[sfhamnett]

I did some research, and it looks like this issue is only occurring on Samsung TVs. There are several Reddit threads about Samsung TVs having trouble with Dropout, but none for other brands. Still, I'll contact Dropout and let you know what they say.

[sfhamnett]

Not sure why, but it stopped happening. Mission accomplished I guess.