17-09-2017 09:15 PM
I have a 2012 UE46ES5500K Smart LED TV
Several apps, including BBC iPlayer, are not functioning. Current firmware version is 001032.
TV won't update over the internet so I am attempting USB firmware update.
I downloaded and extracted the updgrade file T-MST10PDEUC_2007.0.exe
This update is dated 24 May 2016
I followed USB update on-screen instructions but TV did not find firmware update files.
Using my computer, I moved all the upgrade files out of folders, and deleted the folders so that the TV doesn't have to look in folders to see the files on the USB drive.
Tried again, TV still cannot see update files.
Is there anything else left to try?
18-09-2017 07:44 PM
18-09-2017 08:32 PM
I certainly did. I did not save the .EXE file onto the USB, only the extracted files.
18-09-2017 08:39 PM
What error message do you get when you try to update over the internet @logicbuster?
18-09-2017 10:05 PM
"There are no new updates for you at the moment."
19-09-2017 11:37 AM
Thanks @logicbuster.
We can arrange a USB firmware stick to be sent out to you. Can you PM me your name, address (and postcode), contact phone number and email address, along with the serial number of your TV? I'll set that up with the relevant team for you.
25-09-2017 07:56 AM
Hi again
The USB stick arrived from Samsung but the TV still cannot see the update files it contains.
FYI the USB port definitely works as we use a wifi dongle for the internet connection.
Simon
25-09-2017 12:44 PM
I've emailed our Product Specialist about this one for you @logicbuster. I'll update you with their advice.
23-10-2017 12:48 PM
Hi @logicbuster.
Apologies for the delay in reply. Unsure if you've contacted the TV Support team in the meantime, but our Product Specialist has advised that in this case it would be best for you to get in touch with your nearest TV Support Centre to arrange an engineer visit.