Unable to access Sky menu from Frame TV

[disapointed customer]

I just bought a new 43" Frame TV.

I have run through the set up numerous times and the TV is connecting to my Sky Q mini box and provides me access to the Sky channels. The universal remote works to change channels but for nothing else.

I am unable to access the Sky menu so cannot watch recordings or on demand.

Is there anyway of fixing this?

[JAMES4578]

Hi @disapointed customer  I am able to access the recordings by pressing the Home Button on my Smart Remote.  Could try setting up the Universal Remote again but may not provide a solution.   It appears  it is not so straightforward for programming the Smart Remote with Skyq on the newer models. one workaround another customer found was  to go to Settings/123/RGB button, then navigating up/down to the 'control' section (below the numbers section), then navigating left/right to find the right button.

[Cal Wingers]

Did you manage to get this to work? Just bought a Frame and having the same problem.

thanks

[universal remote1]

Hi, I have just bought the 2024 frame and cannot get back to sky home page or access recordings or start a recording. Did u manage to rectify it if so would u mind letting me know how, many thanks