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Unable to access Sky menu from Frame TV

(Topic created on: 13-12-2022 09:49 AM)
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disapointed customer
First Poster
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I just bought a new 43" Frame TV.

I have run through the set up numerous times and the TV is connecting to my Sky Q mini box and provides me access to the Sky channels. The universal remote works to change channels but for nothing else.

I am unable to access the Sky menu so cannot watch recordings or on demand.

Is there anyway of fixing this?

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1 REPLY 1
JAMES4578
Samsung Members Star ★★
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Hi @disapointed customer  I am able to access the recordings by pressing the Home Button on my Smart Remote.  Could try setting up the Universal Remote again but may not provide a solution.   It appears  it is not so straightforward for programming the Smart Remote with Skyq on the newer models. one workaround another customer found was  to go to Settings/123/RGB button, then navigating up/down to the 'control' section (below the numbers section), then navigating left/right to find the right button.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.