28-10-2020 03:44 PM in
hope you can help me, I just purchased a ue65tu8500, but when im watching hdr content from the built-in apps and my firestick the picture is really dark - sometimes unwatchable
I have my brightness and contract also set to max 😞
anyone offer any advise
30-10-2020 06:22 PM in
30-10-2020 08:06 PM in
I can confirm im on the latest version that you stated above, i can confirm the darkness issues only seem to be when HDR is in use
example HDR on amazon and Netflix
ill pm you an example
25-12-2020 10:30 AM - last edited 25-12-2020 10:31 AM
I have the same problem with the TV. I'm on firmware 1460.9
The best settings I've come up with for HDR so far are:
Contrast Enhancer: Low
Colour Tone: Warm1
Gamma (ST.2084): 3
Shadow Detail: 1
Colour Space: Native
This brightens the image to make it watchable, but lessens the HDR effect.
I think the main issue is that this TV just isn't bright enough to perform well with HDR content. It shouldn't be sold as an HDR TV. I'm disappointed with mine, but stuck with it since I've had it longer than the return period from the shop I bought it from.
It's really not ok that Samsung market this TV as HDR capable when it's really not.
14-04-2021 11:46 PM - last edited 15-04-2021 02:18 AM
I also am having the same issues.
fiddling with the picture settings in expert mode has no acceptable effect. the only thing that worked was to reduce the quality of stream to SD - which is completely unacceptable for a 4k UHD TV.
after spending 2 hours in live chat I have come to an acceptable solution. how or why it worked I know not. (also I must note my greatest issue is with streaming from Netflix HD)
1. Reset TV to factory default
2. Change DNS to 18.104.22.168
3. Reset smart hub, then setup again.
* now i can stream HD without brightness and contrast maxed out. Shadow detail is still at 4/5...contrast enhancement is at low.
greater research about samsung and netflix shows this is maybe an issue between the two companies. i do not know. hope this helps...