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Original topic:

UE60KS7005, dark lines across TV.

(Topic created on: 26-02-2018 04:53 PM)
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nlk
First Poster
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Hi! 

 

I purchased this TV in late 2016, tested it for banding, clouding and other flaws, but only found minor clouding. Some days ago I noticed these dark lines across the TV during a light background. They're visble through everything that's not dark.

 

How can I fix this?

 

1.jpg3.jpg4.jpg

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2 REPLIES 2
paulyoung666
Explorer
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@nlkwrote:

Hi! 

 

I purchased this TV in late 2016, tested it for banding, clouding and other flaws, but only found minor clouding. Some days ago I noticed these dark lines across the TV during a light background. They're visble through everything that's not dark.

 

How can I fix this?

 

1.jpg3.jpg4.jpg



@nlkwrote:

Hi! 

 

I purchased this TV in late 2016, tested it for banding, clouding and other flaws, but only found minor clouding. Some days ago I noticed these dark lines across the TV during a light background. They're visble through everything that's not dark.

 

How can I fix this?

 

1.jpg3.jpg4.jpg


Looks as the back lighting is starting to fail to me ....

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JAMES4578
Samsung Members Star ★★
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@nlkwrote:

Hi! 

 

I purchased this TV in late 2016, tested it for banding, clouding and other flaws, but only found minor clouding. Some days ago I noticed these dark lines across the TV during a light background. They're visble through everything that's not dark.

 

How can I fix this?

 

1.jpg3.jpg4.jpg


Hi @nlk, certainly a few problems here and does seem like back lighting failing.  You could perform a self diagnosis- Settings-Support-Self Diagnosis-Start Picture Test  to confirm issue.  However I suspect that you will need to contact Samsung Support, could possibly use Remote Support and see from there. There is also posssibility of redress with retailer if not under warranty.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.