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Original topic:

UE43M5520AKXXU smart TV - sound equaliser has stopped working!

(Topic created on: 21-04-2022 12:55 PM)
janeyjaney
First Poster
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TV

Hi, the equaliser on my smart TV has suddenly stopped working. I have tried resetting sound and taking back to factory settings. I contacted Samsung via chat and they had no solutions other than to pay for a costly 'repair'. The only thing that I can put it down to is the ITV app does not work on this model of TV and after I tried to use it the sound on my TV went crazy - loud, echoey and distorted. It also made the picture juddery and out of sync. I had to to do channel reset to get it back to normal. The equaliser definitely used to work! Any ideas? Thank you.

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AndrewL
Moderator
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TV

@janeyjaney: The Equaliser will be greyed out and unavailable when some Sound Modes are active. If you head to Settings > Sound > Sound Mode, and set this to 'Standard', you should then be able to access the Equaliser via Sound > Expert Settings > Equaliser. Please close any apps you have open when attempting these steps, as this can also restrict access to some picture and sound settings. 

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janeyjaney
First Poster
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TV

Hi Andrew, no it's not greyed out.   Altering the equaliser settings makes no difference whatsoever.  They used to work and I simply don't understand why they don't now.  TV sounds rubbish without more bass.

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