16-04-2021 05:57 PM
Hi everyone!
So.... This is a bit awkward... Being an IT-guy I took it for granted that TV's sold in 2021 operated on different remote channels (cryptographic handshake or at least the ability to manually set your own channel), but alas this turns out to not be the case!
I just bought two 65" The Frame for the family to use as a gaming setup and mounted them next to each other on the wall.... And I'm having pretty big issues with the remotes...
Initially I set up the port Frame, turned it on and then held the "back and play/pause"-buttons until a message showed up stating that the remote/TV were an item. I then did the same for the starboard Frame (with the power unplugged for the port one), and the tv/remote did a similar handshake.
So far so good. The problem of course appeared immediately; the "on/off" (or rather "on/art") buttons on both remotes controls both the TVs!
This means:
I have found a work-around when I just want to turn on ONE Frame by using the "home"-button instead of the on/off-toggle, as this will turn it on without affecting the other one.
However I can still not figure out how to turn OFF (meaning turn it into ART-mode showing a still picture) a single one at a time.... So if I want to turn off just one, I will have to either first turn off both Frames and then turn the other one on again by using the home-button, or I can let it sit idle showing the menu until it goes into power-saving mode 4(!) hours later... There is a third alternative and this is launching the ART-app on the TV I want to turn off, navigating through it until I find a picture I want to show and then manually selecting this... This however includes 5 button presses and is quite cumbersome to do.... Oh and yeah... Fourth alternative is turning the TV off by using the Samsung-APP on the phone, but when turned off via the app it will not go into art-mode and show a picture - one just the black screen (thus being useless for my purpose)...
I did google this yesterday and found multiple suggestions where people have designed a small plastic tube in front of the remote's IR-sensor to make the signal more directional, but there is no visible IR-sensor on these remotes. Another suggested trick was to shield the view of the "other TV" with ones hand to block the IR-signal but this doesn't work either...
So... Anyone with a decent solution for this issue?
PS: I'm still flabbergasted that this is an issue at all.... I realize that its done to reduce issues with pairing people would otherwise run into, but.... still...
05-04-2024 09:31 AM
Hi, I'm on the precipice of buying a second Frame for exactly the same setup as you have described. I don't suppose you've come across any solution?
The Frame comes with a white and black remote, the black one appears to have the old school IR transmitter at the front, does this work exclusively with whichever TV you point it at or is it exactly the same as the smart remote?
05-04-2024 01:42 PM
I did find a temporary solution. I moved one of the tvs upstairs. Unfortunately, I moved it up to my office, so now I've created the issue yet again with my Samsung curved 49" monitor! You can't win. Crazy simple solution for the manufacturer, yet they refuse to do anything about it. I'm done buying Samsung because of it. I have the 55 frame with the spinning mount. It's sweet and I wanted to keep it where it was, so the 65 got the boot upstairs and I replaced it with a Sony XR-65.
02-07-2024 04:22 AM
STILL an issue in July of 2024! Just bought two 2024 43” Frames for my living room wall and bumped into this issue right away. Grrr.