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Tv screen white light coming through screen

(Topic created on: 17-12-2020 03:55 PM)
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Ao3
Apprentice
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1E84D2C5-439A-4B25-BAAE-5D819D52B178.jpeg

 hi can anyone what can cause the v shape light coming from the screen and can it fixed thanks 

13 REPLIES 13
AndrewL
Moderator
Moderator
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@Ao3: Please can you confirm the model number of your TV, located on the sticker on the back of the device? In the meantime, can you verify if the issue is present on all channels and sources? If you head to Settings > Support > Self Diagnosis > Picture Test, and run through the on screen options, is the issue present in the sample image, and do you get any 'Failed' messages in the summary at the end? 

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Ao3
Apprentice
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06B00B53-0982-4C44-A75F-1303B1B995FA.jpeg

 another photo as you can see the v shape light on the left and right and I’ve done all the screen test

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Ao3
Apprentice
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CE7B8CB6-4C60-4E12-8184-F44D40B745E9.png

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AndrewL
Moderator
Moderator
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@Ao3: If the issue was present during the screen test, or you saw any Failed messages at the end, then please reach out to our Help Desk via the link below, where an advisor will be on hand to assist you further, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

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Gee-man
Student
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Did you ever get an answer as I have the same problem.

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Brandon Stephens
First Poster
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hi, did you solve the problem? My tv doing identical

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Ao3
Apprentice
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Hi no could not be fixed. The engineer said  there was no parts for the tv anymore. Good luck 

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Brandon Stephens
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thanks 👍

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KnightSky
First Poster
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Same issue here. Very disappointing for aTV that's not that old. Seems like I'll go for a different brand next time.

1000008060.jpg

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