17-12-2020 03:55 PM in
hi can anyone what can cause the v shape light coming from the screen and can it fixed thanks
17-12-2020 04:33 PM in
@Ao3: Please can you confirm the model number of your TV, located on the sticker on the back of the device? In the meantime, can you verify if the issue is present on all channels and sources? If you head to Settings > Support > Self Diagnosis > Picture Test, and run through the on screen options, is the issue present in the sample image, and do you get any 'Failed' messages in the summary at the end?
17-12-2020 04:54 PM in
another photo as you can see the v shape light on the left and right and I’ve done all the screen test
17-12-2020 04:56 PM in
17-12-2020 04:58 PM in
@Ao3: If the issue was present during the screen test, or you saw any Failed messages at the end, then please reach out to our Help Desk via the link below, where an advisor will be on hand to assist you further, and arrange any necessary repairs.
https://www.samsung.com/uk/support/contact/
27-04-2023 03:00 PM in
Did you ever get an answer as I have the same problem.
22-06-2023 11:19 AM in
hi, did you solve the problem? My tv doing identical
22-06-2023 11:39 AM in
Hi no could not be fixed. The engineer said there was no parts for the tv anymore. Good luck
22-06-2023 11:41 AM in
thanks 👍