TV picture

[Keith140]

I have a Samsung 55” smart tv (2018) with a one connect box, BN91-17814W.  The tv picture has gone completely black but the sound is still coming through.  Is it possible to tell if the one connect  box or the cord failed causing the picture to go dark, or is the TV picture shot and needs to be replaced completely.

[JAMES4578]

Hi @Keith140  Try the  General troubleshooting here , One connect Box may need to be disconnected and HDMI  cables checked.    https://www.samsung.com/us/support/troubleshooting/TSG01109749/

 You could also try  powering on the TV and pressing the Home button on your remote. Does the Home menu appear on screen? If  the Home Menu does not appear on the screen  press and hold the Power button on the remote  until the boot logo is displayed on screen.  Uk support information here https://www.samsung.com/uk/support/ However if fault with Tv screen itself (more likely)  repair  would not be viable.