TV keeps disconnecting from WiFi

[Ryanww28]

Hi, my Samsung smart TV (UE49NU8000 49, purchased 11 months ago brand new) keeps disconnecting from my WiFi. I have spoke to Samsung and they have even gone to the measure of sending a third party company out to replace the part that connects to wireless networks. However, its still doing it. 

The only way I can get it to reconnect is by turning the TV off and on again, it will not reconnect if I try and do it through the network settings, I have to turn the TV off and on again. 

I have spoken to my Internet provider, and all is fine on their side, and no other wirless connection (phones, Xbox etc) ever disconnect. 

I have done multiple factory resets, most of which were done whilst on the phone with Samsung, and all updates are done too. 

I am at a total loss, can anyone help? 

Thanks. 

[rleng]

This solution of splitting the bands also worked for me.

I use verizon fios, with a verizon fios router.  Default settings on the router had SON enabled - Self Organizing Network.

From verizon's website:  "What is SON?

Self-Organizing Networks (SON) significantly improve Wi-Fi performance by automatically identifying and fixing Wi-Fi problems.

Connected devices will move seamlessly between 2.4 GHz and 5 GHz Wi-Fi signals, and between access points if a Fios Network Extender has been added to your home network."

This setting put out a single SSID for both 2.4GHz and 5 GHz signals.  I disabled this which split the bands - I set my Samsung Q70A 75'' to the 5 GHz dedicated SSID, and haven't had a problem since.  Worth a try as a solution for anyone experiencing issues.

[RManthey]

https://www.google.com/url?sa=t&source=web&rct=j&url=https://m.youtube.com/watch%3Fv%3D3yQxXxZttXY&v...

Hi I just found this video on the LG tvs having the same problem.  I hope it helps Samsung as well. 

[doobievibes]

Having same issues with my Q80T - only 3 months old.

Wifi would disconnect at various times.

Tried everything mentioned in this discussion board, except the "disable IPv6".

Not listed as an option when I navigate to "Expert settings".

Not sure where to find it.

Monitoring this forum in case anybody posts anymore insights.

[rleng]

Did you try splitting the 2.4ghz and 5.0ghz bands on the router?

[abavetta]

The solution is easy. Just give up on using your Samsung TV wireless card and buy one of these wireless WiFi streaming devices.

https://reviews.chicagotribune.com/reviews/best-streaming-devices

I use Chromecast with Google TV and it works flawlessly.

https://store.google.com/us/config/chromecast_google_tv?sku=_chromecast_with_google_tv_snow&gclid=Cj...

[doobievibes]

That is most likely what I will do.

I'll just get an Nvidia Shield and be done with this.

First experience with smart tv. I didn't realize it was so flakey.

Stupid Samsung.

[DRWDRW]

Hi I have a TP Link DECO M 4 system and I know it outputs a single network for both 2.4 and 5 GHz I have switched off one of the 2.4Ghz signal but the TV still drops out.  The annoying this is thhat I have a Samsung Smart TV that I bought last year and it operates absolutely fine on the DECO M4 mesh router that I have so this does not make sense??

[DRWDRW]

Thanks for the comment but I wanted to be able to turn my TV on through Alexa and whilst the streaming devices work for streaming they won't provide this function....

[abavetta]

I think this should work for you

https://www.amazon.com/gp/product/B079QHML21/?tag=shbr13806-20

[Longone]

The best solution is to turn off "Instant On" via the secret service menu, see: https://www.youtube.com/watch?v=LGngUs30dh0 Then every time WiFi works flawlessly. And yes, it takes about 30 seconds extra to startup the TV but it's definitely worth it.