TV Black Screen

[AK1231]

Hi there

I buy a Samsung TV BU8000 from the official website last week. I found that sometimes the screen will be black for 2-3 seconds and return to normal when I using HDMI.

I try different portal and cable, restart, reset, it still happens, what can I do?

Software version: T-KSU2EBDEUC-1403.6, BT-S

Thanks.

#UE50BU8000KXXU

[ChrisM]

Hi @AK1231 

If your TV is not functioning as you think it should, please speak to the Samsung Online Shop Team directly, to discuss your options. You can call them on 0333 000 0333 Mon-Sun | 8am to 8pm, or use our Live Chat and Video Call facility on the following link. Hope this helps!: https://www.samsung.com/uk/support/contact/