TV 8000 Series - Turning on and Off (common issue)

[kekotr]

Hi there,

My Samsung TV model UE50TU8000KXXU started turning on and off after 2 years of usage.
Hundreds of people reported the same issue on forums, videos, twitter, etc. There is also a tip to put tape in one of the pins which helps sometimes (I haven't tried).
I talked to two repair services in Ireland, they said the same "8000 series is not good".
I just cannot accept that a 2 year old TV is useless and Samsung does not want to repair it.
A repair service is more than 50% of the TV's price, and the chance is 50/50.
Should I just bin it and buy a new one?
I am so frustrated. I bought a 40-inches Samsung TV for my mother in 2014 and it is working fine. I am absolutely disappointed having to replace a TV that is 2 years old.

[StopLandfillWaste]

My Samsung 8000 series broke after 2.5 years.  Just fizzled out, went to black and will not turn on no matter what I do.  I followed all recommended troubleshooting steps.  Sadly, Samsung products are built to break after a short period of time (just after the warranty expires).  This is a company that does not care about people or the planet.  I hope as consumers we can hold them accountable.

[Stockett119]

This might be coincidence. Mine started doing this and then a few months later caught on fire same model Slightly smaller

[Stockett119]

I would take your TV part and see if the power board is burnt like mine because that’s what the technician said they caught on fire you could replace it but I can’t find the board

[StopLandfillWaste]

That is terrible your TV caught fire.  I think Samsung should be accountable for manufacturing TVs that burn out after two years when people are using them to simply watch TV.  Samsung offered to pay for the parts if I paid for the very expensive service (over half the cost of the TV).  I said no (and they refused to send me the part so I could repair it myself).  The 8000 series is problematic and Samsung should do a recall and/or replace these damaged units.  I want to note I am in the U.S.

[StopLandfillWaste]

That is terrible your TV broke after two years.  Samsung is very irresponsible for making TVs that break after a few years of normal use.  They refuse to make this right and also refuse to pick up the TV, leaving me no choice but to throw it into the garbage.  This is bad for the environment.  I will never buy another Samsung product again.  My Samsung fridge (purchased new) also broke after two years.  Their products are designed beautifully but are built to break.  This Samsung's business model--planned obsolescence to get people to buy items over and over again--even if people can afford to do so, it's harming our environment.

[Let down]

I demand that the top management of Samsung Corporation recall and replace all 8 Series TU 8000 TVs.

I experienced the same issue as Kekotr, but it happened just one day before the two-year guarantee period expired. The screen was replaced on my 8 Series TU 8000 TV. However, the same problem occurred two years later, and the Samsung service center in Mombasa informed me that the cost of replacing the screen is 60% of the cost of the TV.  

There are certain defects in the said Samsung TV series.

Samsung Corporation, the ball is in your court.

Your response, please.

[kekotr]

Hi, I am back to this thread.

Thanks for your replies.

From my experience, I was highly disappointed with Samsung Support. They were indifferent.

I got so frustrated that I went to a store and bought an OLED TV with 5-year warranty from another manufacturer. 1700euro

Last year, I got a tumble dryer - heat pump machine with 5 year warranty. Went for another manufacturer as well. 850euro

I will never ever buy Samsung again.

[Seamus1089]

My ue50au8000 broke after 14 months. Just lights up and switches off constantly. Samsung were completely pathetic and wanted to charge more than I paid for it to fix it.

[Bobbiee]

My 50 inch TU8000 also broke like this. Occasionally, if left to power cycle for a couple of hours, it will switch on, with horizontal banding artefacts along the top. Basically the panel is dud. This happened after 4 years of ownership. I will never again buy a Samsung product of any type whether TV, phone or other. They have no respect for the consumer.