11-06-2023 01:11 PM
Hi, I have a Samsung UE50AU9000 50" 4K Ultra HD TV which is 14 months old.
After speaking to a chat advisor online and posting some pictures, she advised me that my screen has been damaged by the products I used to clean it.
I use a microfiber cloth and a cleaning solution called Mistify natural screen cleaner, made especially for TVs.
I also use this kit on my sony tv with no issues.
My tv has a 5-year warranty, but is worthless as it won't cover the problem, neither would it cover it if it was still in its 12-month period she said.
Has anyone else had this issue before?
11-06-2023 01:21 PM - last edited 11-06-2023 06:23 PM
11-06-2023 01:27 PM
Hi Fiona and thanks for the reply, she asked me if I used water as if to imply if I did that would be the problem.
The tv was in the bedroom so not really used much or cleaned as much as the tv in the living room, apart from the usual wipe over with the micro fibre cloth to remove the dust.
Strange one really tbh.
11-06-2023 01:34 PM
11-06-2023 02:39 PM
@Morphy69: Typically, we do advise against using cleaning agents when cleaning your TV screen. For general cleaning of the frame and screen of your TV, you should use a soft, clean, lint-free, dry cloth. We recommend using a microfibre cloth.
You should never use any type of window cleaner, soap, scouring powder, or any cleanser with solvents such as alcohol, benzene, ammonia, or paint thinner. Never use abrasive pads or paper towels. If you do, you can scratch the screen or strip the anti-glare coating off the screen and cause permanent damage.
11-06-2023 04:54 PM - last edited 11-06-2023 04:56 PM
12-06-2023 04:57 PM
So will this have any long-term effect on my picture quality, when the tv is on it's barely noticeable, but more so when powered off.