Hi, I have a TU7100 TV since May 2021, it’s out of warranty but has stopped working completely. The main reason I chose the TV is that we have 2 other Samsung TVs both over 10 years and still work well. I contacted Samsung customer care today and was told the TV fault would be assessed free of charge, and if uneconomic to fix a contribution would be made by Samsung if I had to replace it as I was a loyal customer. Then the reference number given to me did not work with the service engineer company supplied by Samsung. I phoned you again only to be told I was out of warranty (already agreed, but was hoping for some supplier goodwill after very expensive TV to us broken down after 2 years) and they were sorry to have agreed to assess it free in the earlier call but that I would have to pay. Samsung have said they will investigate the complaint internally but I will not hear back from them.
This is lovely customer support for someone who thought they could buy with confidence
has anyone else had this experience?
thanks
