Trouble uploading photos from iOS for art mode (43" The Frame 2021 UK)

[defjaf]

I've just purchased a 43" The Frame 2021 in the UK. 

I am having trouble uploading my photos from the SmartThings iOS app:

• I am on my home wifi with the tv. iPhone and TV are both turned on.
• I tap on the "The Frame" device icon in SmartThings
• I pick "Art Mode"
• I do see both "Browse>" and "Add your photos+" (I know that this is sometimes a problem).
• I either tap "Add your photos+" or "Browse>" > "My Collection" > "+ Add photos or create a collage"

I then get a page with "Select Photos to Add to the Frame" and some other text.

• Some of the time, I correctly see a panel with photos below this, and a menu of my albums to select from. 
• Most of the time, the bottom of the page is blank with "No photos" and nothing to choose from, and the "x" icon in the upper right doesn't work to cancel this page. I can access the remote-control icon in the lower-right, however.

Any ideas? I guess I'd like to know whether anyone else has had the same experience as me, and/or if there's anyone out there who has no problem at all. (I think that there are people out there with other issues getting photos from iOS to the Frame, but perhaps not the same as me.)

[UrbanPharm]

I was having the same problem. For me, it turned out to be the file format for the photos. My phone was automatically saving them as HEIF, but you need jpeg or PNG for the frame. I created an iOS shortcut to convert the photo to 16:9 and jpeg with the push of a button. You’ll need the shortcut app downloaded and I usually get my photos from the app ‘unsplash’

here is how you build the shortcut 

 I hope this helpful and works for you too! Happy to answer any questions!

- urban

[UrbanPharm]

Also Note: when I upload the photos on the Smartthings app, I still usually need to close out the app after upload since it’s buggy. Usually after that, the photo is there and I can select it. 

[SRegenhardt]

same issue here....  super frustrating.  At this point I would not recommend the Frame.

[Circusalum]

I have the same problem. Occasionally, it works perfectly and I can see all my photos and click on the one I want to had. But most of the time, when I try to add a photo, the next screen doesn’t show any photos. The times when it works are when I get multiple messages on my TV asking to allow access to my ipad, which is the device I have downloaded Smartthings to. 

[Quinn932]

The next step is to use your TV remote to choose ART rom the menu. Scroll down to MY ALBUM. All your selected photos should appear there. 

Now open SmartThings app on your phone. Select ART MODE. Wait a sec while it loads the page. Near the bottom right, tap on the Add Art logo with the plus sign. Choose one photo at a time, keep clicking next and follow toe steps to choose mat style and colour. 

When you have done this for all your pics, you can choose which one you'd like to display or choose SLIDE SHOW near the top right.

To choose the