24-09-2022 11:53 PM in
TVMy Samsung QN49Q6F smart tv will not change the station. The channel changes, but the station stays the same. Our remote works fine.
any ideas?
Solved! Go to Solution.
25-09-2022 12:13 AM in
TVHi @KChrist can you check you have the latest firmware which is 1330.5 which was just released 22 September. If not available OTA can be downloaded to USB and updated that way. https://www.samsung.com/uk/support/model/QE49Q6FNATXXH/
If that does not solve it idea to do a Soft Reset by holding in Power Button on Smart Remote for around 5 seconds until the Tv Reboots and the Samsung logo displays.
However it may be necessary to do a Factory Reset , Home - Settings -Support -Self Diagnosis -Reset - PIN. Afterwards also turn off the Standby Auto Tuning.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
25-09-2022 12:44 PM in
TVThank you James! The ‘soft reset’ with the remote worked!
25-09-2022 02:45 PM in
TV@KChrist Glad it seems sorted now anyway.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .