27-06-2023 07:44 PM in
We are in communication with a law firm to start a class action suit in connection with the Terrace outdoor TVs. We are a custom installation company, and we have sold about 10 - 12 of these sets annually. When Samsung released this product, its own ad campaign showed the set installed without an overhang. We are finding out these sets can fail if installed without overhead cover. When we asked for warranty service, we were told that if Terrace is installed without an overhand, it cannot be serviced under warranty. We were told the sets have instructions related to this, but having installed that many of these sets, if there is any kind of warning, it is not in the actual installation document we have seen. In any case, if Samsung promotes the set in its own ad campaign installed without an overhang, it cannot then consider the warranty void for consumers installing their sets as the ad shows. We are looking for additional consumers who have had this experience in order to proceed with out class action suite.
28-06-2023 10:49 AM in
Hi @CustomInstaller ,
We'd like to look into this further for you. Can you send us a Private Message to our Sam_UK account with more information (e.g. contact details, reference numbers from when you've spoken to Samsung Support)? Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
07-07-2023 06:17 PM in
Please add me to your suit, we have had the same problem the only instruction related to was to not put it directly against it for overheating purposes. No mention of anything else. I have saved the same advertisement with the TV setting next to a pool covered by nothing.