Smart TV doesn't remember wi fi

[sconkibus]

Samsung UE32T4300AK

Hi. I have a 32" HD T4300 Smart TV UE32T4300AK and it can't keep the wi fi connection after been turned off.

I have a a modem called Fastweb NeXXt One provided by the Provided company Fastweb in Italy. here some info about 

Wi-Fi 6 Dual Band up to 2.5 Gbps

2 telephone ports

4 Ethernet sockets, each up to 1 Gigabit/s

1 USB port

Up to 150 connected devices

Mesh technology

Remote management with the Myfastweb app

The problem is the following. The TV does not recognize the wi fi password so i connect the TV by WPS and it works but when when the tv is turned off it lose the connection. 

For now what I tried is.

Factory reset of the smart TV 

Turning off/on the modem 

Opening a guest wi fi (2.4 GHz and 5 GHz) and trying that new password. 

Other smartphone and smart TV doesn't has this problem. 

[JAMES4578 · Accepted solution]

Hi @sconkibus  Check you have the latest firmware which is 2505.4 released  in May. can be updated via USB if not available over the air.  https://www.samsung.com/uk/support/model/UE32T4300AKXXU/    

Know some customers have experienced this issue  and it was judged to be software related, a fix  may be hold the standby on the Remote until the Tv Reboots (cold Reboot) .  in the past AV specialists advised holding the standby Button for longer if that does not work.

otherwise could also check if you are using WPA 2 security in your router settings .  some security information here https://www.avast.com/c-wep-vs-wpa-or-wpa2 

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

From memory, WPS is not renowned for keeping connections and once a device is turned off, the connection goes.

Do you not have an option to use an ethernet connection?

I have an LG TV and whilst it has WiFi options, I use ethernet as I find it far more reliable.

[sconkibus]

Solved.

Switching from "WPA2-WPA3 Personal" to "WPA-WPA2 Personal" I was able to connect using directly my password and the TV now remember the connection.

Thank you very much.

[JAMES4578]

Glad it seems sorted. 🙂