31-07-2017 01:38 PM
Uhd55 tv, voice command when pressed says, we're having trouble connecting, make sure your online or try later.
Firmware up to date
signed in to samsung and internet connection fine. ???
12-08-2017 07:41 PM
Hey @Duncan06, @Tobsta574, @Shahrin and @jimmyparky.
Good news, it was a temporary issue which is now resolved.
:womanhappy:
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
28-08-2017 06:48 PM
Brand New TV: Model: UN40MU6300FXZA
Voice gets Humm, were having probmems connecting ........
Internet works fine both through wired or wireless. Voice works on neither.
All apps even internet ones work fine.
Current firmware : 1123 and says it's up to date.
any suggestions?
31-08-2017 07:32 AM
Model: UE55MU9005
TV Language set to English, location: Spain
Internet: Connected via LAN (verified)
Firmware: 1123
When using voice controls the TV says "Hmm, we're having trouble connecting. Make sure you're online, or try again later"
Any troubleshooting steps I should take?
Please help!!
13-10-2017 07:20 AM
Same problem with my TV remote too. Feels ridiculous when u have just brought the TV 5 days back
13-10-2017 09:53 AM
10-11-2017 09:52 PM
i had this a week or so back then sorted itself
Today ( as i posted before i saw this) the smart control only powered on/off and trying to reconnect (also via TV setup) didnt fix it.
Pulled mains plug for tv when i plugged back in TV searched and linked to remote and it appears to work
ONLY that whereas it previously accessed menues on SKY HD box and channel changed sky on voice it now switches to DTV for either.
TV has mind of its own and like you 2 or three weeks in getting a bit fed up!
01-12-2017 02:17 AM
I too have the same problem. TV worked fine for about a week but today I get the "Hmmmmmm... "message mentioned here when using the voice commands. All other features seem to working properly including internet functions like YouTube, Internet, Netflix etc. Advice on how to proceed on this end would be appreciated. Thanks
01-12-2017 02:51 AM
@Rayzor30 wrote:I too have the same problem. TV worked fine for about a week but today I get the "Hmmmmmm... "message mentioned here when using the voice commands. All other features seem to working properly including internet functions like YouTube, Internet, Netflix etc. Advice on how to proceed on this end would be appreciated. Thanks
Same thing mu8000
01-12-2017 11:03 AM
Having spoken to Samsung Support, this problem was rectified for me by resetting the bluetooth connection between the Smart Remote Control and the TV.
Switch the TV off.
On the remote, hold down the "back (Return)" button and the "4 Colour" button together for about 15 seconds until the LED stops flashing. This process will reset the remote and unpair it from the TV.
Switch the TV on and the bluetooth connection between remote and TV will re-pair.
Voice control should now be working again.
01-12-2017 10:06 PM
Hi,
We are having similar issues. Its a brand new TV 3 weeks old and voice input is not working. Have tried following:
Logged into Samsung account (this worked for the activation but this morning it stopped)
Reset connections
Reset factory settings
Scanned and updated
All apps and connections work fine but voice says "too many commands" "connection issues" etc
Please help! We are at the end of our tether