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Original topic:

Smart remote not pairing

(Topic created on: 25/07/20 15:58)
Oscarboy40
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TV

We have a Samsung QLed tv model QE55Q6FNA had it for approx 12/15 months as our main tv

 

recently purchased a UE43TU7100KXXU for our bedroom, this came with a universal remote that once paired we could control sky and press of a button, Netflix and amazon 

 

as I liked this function, I purchased a genuine Samsung remote supposedly for qled tv of 2018/19 

it is not connecting, just get a message saying 

 

not supported, this feature is only available on a Samsung smart remote , please try again with a Samsung smart remote 

 

any advice or ideas appreciated

 

 

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