Smart remote intermittant working with sky - Q80T

[thescouselander]

For some reason my smart remote (the thin one) has stopped working properly with Sky Q.  Its been working fine up to now but since yesterday it takes several button presses to get the menu to respond.  The strange thing is the smart remote works fine with everything else and if I use the standard TV remote that can operate Sky Q with no issues.

So far I've changed the battery in the remote, restarted both the TV and Sky box and I even did a reset of the TV but none of that helped.

Any ideas?

[JAMES4578]

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@thescouselander wrote:

For some reason my smart remote (the thin one) has stopped working properly with Sky Q.  Its been working fine up to now but since yesterday it takes several button presses to get the menu to respond.  The strange thing is the smart remote works fine with everything else and if I use the standard TV remote that can operate Sky Q with no issues.

So far I've changed the battery in the remote, restarted both the TV and Sky box and I even did a reset of the TV but none of that helped.

Any ideas?

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Hi @thescouselander   You may need to reset  the Universal remote , if you have not already done that.   General settings-Start Set Up, ensure you select the option for the HDMi connection which includes SkyQ. Sky-Q-menu-home-access-via-the-Samsung-universal-remote  If does not fix it  you could try reset  of the Smart remote , hold and press the power button for around 5 seconds or until the red light stops blinking.   

[thescouselander]

I've reset everything several times and set up again from scratch - still the same problems.  Its definately set up correctly; cant work out whats going on.

[AndrewL]

@thescouselander: Can you try going to Settings > Support > Software Update > Update Now, to see if there are any updates available that might address this?

[thescouselander]

TV reports no updates - current version 1112.

[thescouselander · Accepted solution]

In the end I re-paired the remote with the TV which seemed to fix the problem.  Hope this is useful to others.