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Smart hub keep appearing when it is not needed

(Topic created on: 31-12-2020 04:03 PM)
10704 Views

I have this problem too

broadstairs
Journeyman
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We have a UE43TU8500UXXU Smart TV 43 inch. I find the smart hub extremely annoying and it appears randomly when not needed. For example some times when exiting the Guide it will appear and other times it does not. There is a Home button which can be used to open it when needed, and OK it opens when I hit Sources that's fine but why does it appear when it is patently not needed and when it does appear it stays on the screen and does not turn off unless I hit exit or return? This is extremely annoying and I should not be seeing this. I have checked and the TV is up to date with firmware. Please tell me there is a fix for this and yes I have turned off the option to show it at power on!

 

Stuart

20 REPLIES 20
snerkler
Explorer
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I hate this 'feature' too that whenever you press the EXIT button on the remote, whether you've been in settings or an app such as Netflix, it takes you back to the home screen and then I have to navigate to "Recent" or to another source. 

Despite what others are saying I don't think it's about ads as I don't have any ads on my  home screen, but I like you would like to go into settings and then hit EXIT to return to what I was watching. The only way to do exit settings and not go back to the home menu is to keep pressing the "RETURN" button, but that can require several presses depending on how deep into the menus you are. 

It's certainly an irritation, especially when you have to change motion settings all the time depending on what you're watching due to the wretched sample and hold that TVs use these days (don't get me started on sample and hold lol)

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