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UE40H5500 Browser Problem

(Topic created on: 22-08-2024 05:03 PM)
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Members_7LOcDiE
Student

‎22-08-2024 05:03 PM

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I own a SamsungUE40H5500 40" Smart TV, bought in 2015. It was re-boxed and stored for several years as it wasn't needed. Now, after setting it up again, the pre-installed web browser app is not functioning correctly, displaying a white screen when attempting to access websites. Despite performing a system and Smart Hub reset and checking for updates, the issue persists. Any help would be appreciated.

 

2 REPLIES 2
JAMES4578
Samsung Members Star ★★

‎22-08-2024 07:05 PM

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Hi @Members_7LOcDiE  Is the problem only with the web Browser,how is the Tv functioning otherwise?  The latest update from 2023 is 2910, can be downloaded to USB and updated that way if you do not have it.  https://www.samsung.com/uk/support/model/UE40H5500AKXXU/ 

otherwise is the internet working properly,are you able to clear Browsing Data? You could disconnect from Mains for 5 minutes to see if that makes any difference. However as this model was released in 2015 can expect issues to develop.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Members_7LOcDiE
Student

‎22-08-2024 08:37 PM

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In response to JAMES4578

Hi JAMES4578  I've not got an aerial connected. iPlayer and YouTube work ok so the internet connection should be fine. The update states "There are no new updates for you at the moment" tried your other suggestions but to no avail. thanks for the link I'll check it out.