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Smart Device trying to Connect Everytime

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Apprentice

Hi Guys,

 

Is there anyway to totally disable the notification Smart Device "you must give permission to connect...." and automatically denied all request? I leave in a condo with a shared wifi and this always pos-up. I been trying to denied all that request for a month now and yet still many are trying to connect.

38 REPLIES 38
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First Poster

Just had this annoying notification pop up - turning off the notifications in settings did not work - I turned off every Bluetooth device in the house - it was an old Bluetooth dongle connected to a laptop causing the problem - problem solved!

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Were you able to find a fix ? This started happening to me too

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It is probably a bluetooth device thats trying to connect - Turn off any external bluetooth devices in range of the TV (phones, laptops, dongles etc - process of elimination to identify the offending device.

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First Poster

I haven't found or heard of a solution yet. I thought it was a network connectivity issue, I didn't think that it had to do with bluetooth. If it was a bluetooth issue shouldn't I just be able to turn off the bluetooth on the television? I don't care if I'm connected via bluetooth to anything but there's no way to view any sort of bluetooth settings in the TV menu. It's unrealistic for me to search for every bluetooth device in range since I live in a densely populated university housing apartment.

 

My understanding is that the smart device notifications are coming through my shared university network. I've talked to Samsung directly via chat, and after an excruciating amount of time I realized that they don't seem to have a clue (maybe the engineers do but not the customer service). The only options I see are to just deal with a notification every five or so minutes, take my TV off the network forego connectivity and just use my xbox for apps and such, or just get an LG television.

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Apparently, according to another Samsung page, these smart device access popups are because of Facebook being accessed on a smartphone. I can confirm this popup occurs for me just after going to my Facebook app on my smartphone.

 

The question for me is why is Facebook trying to access my smart tv?

 

This is very annoying. According to the Samsung post, Facebook is supposed to fix it. Google for more info. 

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Hi,

I had the same problem. And it seems to be Facebook causing it.

See this link: https://www.samsung.com/us/support/troubleshooting/TSG01203254/

Hope it helps!

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Dear Samsung

 

As of today Jan 26, 2020 this is still happening. Once in a while the alert (Samsung smart tv alert, smart device your permission is required to connect your device to this tv) still pops up my my Smart TV. I purchased this TV last year Nov of 2019. Every time I select allow device and the alert still comes back.

 

Please fix, I can mirror my S8 to my smart tv without any issues. This alert comes up all the time when we are watching regular TV.

 

Update 18Mar2020, This is to confirm that it is related to Facebook. Every time a family member opens the Facebook app on the alert pops up all the time. Samsung you need to restrict 3rd party apps from doing this unless the user authorized it.

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Anonymous User
Not applicable

Саламалеким

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Apprentice
From samsung Technical Support Engineer

"Hi,

There might be another guys or friends(families) who connects same wireless router except you.
And there might be another working Facebook app.
To clerify the issue, I had requested deleting all Facebook apps including Facebook app in other user's phone.
Can you deleting FB apps which is connected to same wireless router? If possible, the pop-up will not be shown.(I guess).
I would like to know you can do it and test again.(I guess you cannot do it because you write the wireless router is public WIFI)
Jonghwan who is SPM in HQ is contacting with FB. If Facebook will not update its app, the issue will not be resolved.
Developer of Samsung cannot solve the issue. We suspect FB app abnormally refer Smartview SDK API.

Best Regards,
Jakkit Nonkaew (J)

Technical Support Engineer (AV)
Customer Service Group"
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New Member

Hi,

I currently can not access my TV as the TV is randomly not reckon using my phone that I have the remote fixed up to. This is the only remote on my phone and annoyingly cannot click to confirm the answer. I have turned the TV on & off and re set my iPhone...I am too scared to un install the SmartThings app though.

please see pictur

F59ED2FD-A42E-4C1E-8E75-769AD1DF9BA4.jpeg

 

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