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Small White Circles on TV screen

(Topic created on: 02-08-2019 08:49 PM)
3955 Views
Ogben812
Pioneer

‎03-08-2018 02:04 AM - last edited ‎03-08-2018 02:06 AM

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By small I mean a 20mm dia small white circles in a grid pattern are visble on the display, Its particularly bad on plain backrounds but evident all the time. Photos don't show it very well but I have attached one to try and help. You have to look carefully - its more obvious than this when watching. The TV model is UE50KU6000K and it just over two years old. We have four Samsung TV's in the house - I hope this isn't going to be a trend!

circles.jpg

 

 

 

275 REPLIES 275
runamonk
Explorer

‎02-08-2019 02:39 PM

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In response to alexbrsp

Howdy Fellow people with this issue. I was recently contacted on here by a gentleman named Ant who works for Samsung UK/Ireland. He's arranged for my tv to be exchanged for a new one. I just got a call a few minutes by a transport company who are coming on Monday to drop off the new one and pickup the old one. 

 

I'm shocked and ecstatic, It's really good to see Samsung finally handling this issue.  Anyone else been contacted?

Ogben812
Pioneer

‎02-08-2019 03:04 PM

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In response to runamonk

Congrats. How old was the TV?

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runamonk
Explorer

‎02-08-2019 03:06 PM

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In response to Ogben812

Purchased in 2016.

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Ogben812
Pioneer

‎02-08-2019 03:41 PM

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In response to runamonk

Maybe a change in policy or you got lucky, watch this space eh.

 

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runamonk
Explorer

‎02-08-2019 03:45 PM

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In response to Ogben812

Maybe. I hope so, the tv has been good until this happened. 😕

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Ppg1976
Journeyman

‎02-08-2019 05:32 PM

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In response to runamonk

No contact what so ever from Samsung . Nothing !!

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Ppg1976
Journeyman

‎02-08-2019 05:34 PM

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In response to Ogben812

Mine have got worse. An absolute joke Samsung have not got hold of anyone with this problem. I rang them and nothing a waste of a call . 

runamonk
Explorer

‎02-08-2019 05:38 PM - last edited ‎02-08-2019 05:39 PM

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In response to Ppg1976

It's funny I hadn't noticed how bad mine was until they contacted me and asked for pictures, s/n and my location. I went onto youtube and searched for an all white video so I could get a good picture for reference. Then I noticed my panel wasn't all white anymore, huge bits of purple hue all over the place. 😕

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Rk33
Apprentice

‎02-08-2019 08:36 PM

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In response to runamonk
Yes I was contacted last week by Ant as well. Gave him photos, contact details and s/n of tv. Offered a like for like replacement. Courier company got in touch today to inform me ill get my new tv tuesday next week.

Very pleased and impressed with the customer service, Ant was brilliant with everything. No complaints from me! Happy days!
Stueyb
Pioneer

‎02-08-2019 08:49 PM

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In response to Rk33

Wish this Ant guy was there December last year. All I had was grief