Serial Number is invalid

[Jasim11]

Bought a new tv QE50Q65BAUXXU but when I try to register it then it says invalid serial number. I checked on the box and on the back of tv its same. help will be highly appreciated.

[kamil40013]

@Jasim11, Contact with local Samsung support. They should check your serial number and eventually add it to database.

https://www.samsung.com/uk/support/

[Jasim11]

Thanks Kamil. I check with them. 

[Ginga_p · Accepted solution]

Try anything that looks like a zero changing to o and vice versus.

[Jasim11]

Thanks GG... Its sorted  

[Ginga_p]

Same thing happened to me so glad it it got sorted

[David Hazell]

That doesn't work either

[David Hazell]

The serial number on the box has one character missing compared to the serial number quoted on the tv information on screen, added the one character, all ok

[BenJum]

What character did you add - and where?

[Isabelle L]

HI,

one character missing - but i tried to add one letter or number at start or at the end et nothing works.