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Serial Number is invalid

(Topic created on: 07-11-2022 07:50 PM)
5194 Views
Jasim11
Apprentice
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Bought a new tv QE50Q65BAUXXU but when I try to register it then it says invalid serial number. I checked on the box and on the back of tv its same. help will be highly appreciated.

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9 REPLIES 9
kamil40013
Samsung Members Star ★★★
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@Jasim11, Contact with local Samsung support. They should check your serial number and eventually add it to database.

https://www.samsung.com/uk/support/


Jasim11
Apprentice
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Thanks Kamil. I check with them. 

Solution
Ginga_p
Troubleshooter
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Try anything that looks like a zero changing to o and vice versus.
G G
Jasim11
Apprentice
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Thanks GG... Its sorted :smiling-face: 

Ginga_p
Troubleshooter
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Same thing happened to me so glad it it got sorted
G G
David Hazell
Student
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That doesn't work either

 

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David Hazell
Student
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The serial number on the box has one character missing compared to the serial number quoted on the tv information on screen, added the one character, all ok

BenJum
Apprentice
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What character did you add - and where?


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Isabelle L
First Poster
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HI,

one character missing - but i tried to add one letter or number at start or at the end et nothing works.

 

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