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Screen issue TV Smart 4K Crystal UHD Screen issue

(Topic created on: 28-12-2023 05:46 PM)
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Dbcoops
Apprentice
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I have been a loyal Samsung customer for years with the mobile phone. Bought my first Samsung TV in Jan 2022, in October 2023, the screen began to restart multiple times after it went black. Since it is out of warranty, I would have to pay £150 to have it looked at. Forums suggest that the panel is bad and not worth fixing due to costs, any contrary ideas? This has been very disappointing purchase.

5 REPLIES 5
Piper123
Samsung Members Star ★
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Hey there

You mention that this is out of warranty but (and I'll happily be corrected by others if I'm wrong) I thought UK gave a 2 year warranty......
Dbcoops
Apprentice
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only 1 yr as far as I| know. I thought it was 2 years as well but was informed otherwise

Piper123
Samsung Members Star ★
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Have just investigated it and it would appear just one year (2 for mobile phones).
Gurky
Helping Hand
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1 year for TVAV unless it's a premium model (QLED) then if registered its 5.
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SocietyGirl
Community Manager
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Hi @Dbcoops  - Could you please send me or @Sam_UK a DM and we'll look into this for you.

 

Please send over your panel and serial number, date of purchase too :smiling-face: 

We'll get you sorted!


Say hi to us on socials -  @SamsungUK


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