Samsung direct purchase not eligible for 5 year warranty

Members_nuSreRp · ‎28-12-2023

Just bought a QE65QN85CATXXU direct from Samsung. Love the product, but disappointed to see that although the TV is eligible, buying direct doesn't qualify for the 5 year warranty, as Samsung themselves are not listed as a "Participating Retailer" or did I miss something. Seems a bit harsh such an expensive product only comes with 12 months standard warranty.

5 Year Warranty | Samsung UK

JAMES4578 · ‎28-12-2023

@Members_nuSreRp I was on to Samsung Support and models are elegible if purchased from Samsung Direct, though only have 90 days to make the claim.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

Obsydian · ‎28-12-2023

My last few TVs direct from Samsung only the last one came with 5 year warranty.

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Gurky · ‎02-01-2024

Yes you have the wrong link. That's for 3rd party ones usally independent stores.

You need:
https://www.samsung.com/uk/offer/5-year-samsung-tv-warranty/

As long as not purchased via an EPP site.