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Samsung direct purchase not eligible for 5 year warranty

(Topic created on: 28-12-2023 02:58 PM)
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Members_nuSreRp
First Poster
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Just bought a QE65QN85CATXXU direct from Samsung. Love the product, but disappointed to see that although the TV is eligible, buying direct doesn't qualify for the 5 year warranty, as Samsung themselves are not listed as a "Participating Retailer" or did I miss something. Seems a bit harsh such an expensive product only comes with 12 months standard warranty. 

 

5 Year Warranty | Samsung UK

3 REPLIES 3
JAMES4578
Samsung Members Star ★★
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@Members_nuSreRp  I was on to Samsung Support and models are elegible if purchased from Samsung Direct, though only have 90 days to make the claim.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Obsydian
Samsung Members Star ★
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My last few TVs direct from Samsung only the last one came with 5 year warranty.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
Gurky
Helping Hand
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Yes you have the wrong link. That's for 3rd party ones usally independent stores.

You need:
https://www.samsung.com/uk/offer/5-year-samsung-tv-warranty/

As long as not purchased via an EPP site.