Samsung where are You

[Willco Electronics]

I noticed that other people have posted support questions but no response from Samsung. Samsung, do you read FAQ’s from others?

[Glenntech]

This is a forum for Samsung users.
It's not for technical help from Samsung representative's
For Samsung technical support you'd have to go through the feedback section on the Samsung Members App or phone Samsung Customer Support

That said you can get really good technical help with issues that other users have found solutions for

There are some questions that would require very specific technical information or just that no one here can help with

[JAMES4578]

Just to add that this is not Samsung Support (though some are under that impression), though in instances you will get very  good advice here on fairly technical issues.  The site is primarily for customers to help each other,  there is some input  from Moderators who are Samsung staff and  at times can seek advice from more specialist support.

[PaulM1]

Further to what has been advised by @Glenntech and @JAMES4578, @Willco Electronics, while we are here to help and will weigh in/escalate as needed, the Community itself is not a QNA forum as such.

It is a busy, helpful Community, however, and the other users and Samsung Members Stars will do their best to point our users in the best direction.

The brief thread below will hopefully prove useful as a way of introduction:

https://eu.community.samsung.com/t5/news-rules-faqs/community-guidelines/m-p/97#M2

If your enquiry has not been answered yet (and there will be instances where an enquiry is particularly unique or requires more investigation/troubleshooting that might be beyond our scope), you can also reach out to our array of Support Teams here:

https://www.samsung.com/uk/support/contact/ (UK)

or 

https://www.samsung.com/ie/support/contact/ (Ireland)

For any Samsung customers who are based outside these regions, other Support Teams can be found via the handy resource below:

https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

I hope this helps.