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Original topic:

Samsung UE55TU7020 55" Crystal UHD 4K HDR Smart TV won't work with Alexa app

(Topic created on: 27-11-2023 10:13 PM)
235 Views
Mary115
Student
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I have fully connected the Alexa and SmartThings apps so that Alexa is enabled on the Samsung TV successfully, but when I ask Alexa to turn on the tv, it still says TV isn't responding and to check the network and power supply (both of these are fine). Please advise on what else I can do to get it to work. 

Thanks

4 REPLIES 4
Lord_Shiva
Voyager
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You should use the samsung software app to register your tv, then use the Alexa app on your phone or other device. From Alexa, search for new devices when your device is found by alexa. You should know what to do, happens to me
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DanielMW
Apprentice
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Alexa capabilities with Samsung are really limited. After connecting smart things with Alexa skill you will have really basic capabilities, as turning off the TV, volume up and down, and channels up and down, but you can't turn on the TV after is off, you can't ask Alexa to open an app (like Netflix), and others. My old 6 yrs Vizio TV was able to do it... is Frustrating!. I have been reading a lot about this and is a dead end

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Jugom
First Poster
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After all this years it's really disappointing that Samsung hasn't managed to make a more capable alexa app. 

My new TV arrived yesterday and I was looking forward to move the echo device from that room to another. But since it won't work with the TV off, I guess I'll have to keep the echo there and disable the TV's inbuilt alexa since I won't have much more use for it with the echo sitting right next to it.

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Shezzx
First Poster
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are you wireless or hard wired?

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