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Original topic:

Samsung TV suddenly started making clicking/ ticking noise both when on and off (QLED QE55Q7F)

(Topic created on: 28/02/18 19:13)
RangerX
Apprentice
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TV

Hi,

I bought this TV around 2 months ago.

QE55Q7F

everything is great except since last week the TV suddenly started to make this clicking / ticking noise every once in a while.

 

the noise comes from behind the TV and is very similar to mouse click.

it is audible and distracting.

 

it doesn't matter if the TV is on or off and it does happen even after hours (8+) after TV is turned off, so I don't think it's related to normal hot/cold electrical expanding noise.

 

it makes this noise every few seconds..sometimes it stops for few hours and then goes on with less requency.

 

the TV functions normally aside from this noise.

this noise was not present at first and it started just recently.

 

what is this noise and what should I do?

anyone has similar experience?

 

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Solution
Phil12
Voyager
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TV

Hi

 

This sounds like a switch mode power supply issue. It is unlikely to indicate any other serious problems except for the irritating noise.  However if that noise is irritating it is still a fault.  Go back to the place you bought it (in the UK at least you have stronger rights with the retailer, google Which consumer rights).

 

Regards

 

Phil

 

 

 

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199 REPLIES 199
johnzp
Apprentice
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TV
Hi guys,

My panel and power board were replaced and I let it run for a week to observe.... Initially, I thought it was less ticking (first couple hours after it was replaced), however, it is still ticking and doing that regularly (when ON / OFF)..... So, the panel change is out of the question for me... Now, I am thinking about plastic cover also and joins of this plastic cover with the panel itself.. and the question still remains open for me...

if anyone has a tech guy coming with the same issue... Challenge them and ask about the back cover as a possible source of noise....What can they do to make sure this is not plastic... It will be funny if this piece of plastic makes so much headache for everyone.....


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Jeff02
Explorer
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Thats what i assumed too that the back cover caused this and wanted that replaced at the start back in january but was told there out of stock and that the new model panel will fix this clicking. Theres only three bits to the tv panel and two boards which arent close to where clicking happens on far left and right the clicking comes from

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Jeff02
Explorer
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TV

Finnaly a guy that did what i wanted to know did it do it with back off and thats what i assumed that it wasnt vented properly.  Just out of curiosity gang do you think there is much difference in watching sky hd on a nu7400 to a nu8000 i know the pqi is different by 800 but will it be bad as when watching fball on the nu8000 the actual football was slightly dissapearing when kicked fast which isnt that great i assume thats just the usual with bigger tvs yeah?  As for the glare the nu8000 is the first to have a peice of plastic film in it to reduce sun glare and my god its ***** so i know the 7400 doesnt have this so another bad point for these series. My philips 42 hd ready flat tv bought in 2006 for a grand lets you watch no problem with sun shining on it. Is this because the new tvs are edge lit or are all

totalitarian
First Poster
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TV

So, i've just joined the ticking telly brigade UE65NU7670. What would you suggest, refund and a different brand or try and get it repaired. Is there actually a granteed repair method?

 

Very reluctant to box it up and swap it for a replacement from currys as if it's just a bad batch, surely the replacement will be the same....

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johnzp
Apprentice
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If I had a chance I would return it, but too late for me now...

There is no clear solution found on how to fix it yet.. 

In my case screen replacement and power board changed under warranty didn't make a lot of improvements... 

 

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DuckJuggler
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Well I’ve had 2 Q7FNs which both did it, stupidly let them convince me that it was isolated to just the Q7s and that paying the extra to have the Q9FN would solve the issue... it didn’t!!! So I’m now on my second one of those which also suffers with exactly the same problem!!

However this one does do it far less than the last 3, so given how impressed I am with every other aspect of the TV (mainly for gaming, but also the occasional film) I’m trying to learn to live with it! 

I will say though when it comes to the next time I decide to upgrade, I will not go with Samsung unless I am 100% convinced they’ve sorted this bull***** out because it’s been an absolute joke!!! 

 

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Jeff02
Explorer
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Get it taken back as soon as you can or ask if its the new model panel i read samsung were replacing these with lg panels now. I had my nu8000 75 inch changed to new from slovakia that didnt work.  I always thought it was due to back plastic contracting expanding but i think its a vent issue that causes this problem now or as i said at start oct 18 its cheap components mostly plastic the joys of recycled plastic guys get used to it. The 7670 im not familiar with but the 7400 is perfect for the price you can get now. Freesat freeview  1700 pqi tizen sptv app internet wifi bluetooth voice recog smart remote too i got mines from ao electrical they did me a great deal because of nu8000 fiasco it took me three months to choose 75 nu8000 so i was broken when dropping to 65 to a 7 series but i tell you this its better looking and does everthing 8 series can just 3 hdmi 2 usb that play vid rec play music and also hdd i paid £649 in the end delivered and set uo and box taken away with £3 a month accidental full insurance i say the man from del monte says yes. I was going to pay 1800 for a wee bit better picture and one hdmi slot extra but i lucked out. I would have bought lg if the legs werent awful looking after what i read on this community page im disgusted by the way ive and other people have been treated by samsung and once again im glad i never bought from them as there idea of consumer rights is to not admit fault and harass people with tv part changers numerous times untill tv is fixed even after knowing this  for a year about the clicking problem of these new style backed tvs are not working or  its the cheap plastic. Theres a guy and a few going to watchdog in the uk thats tele consumer rights show about this who gets a tv part replaced  in a few months🤕

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totalitarian
First Poster
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I thought the 7 series also has issues. I know mine does!

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totalitarian
First Poster
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Ok replaced my TV today and the new one is still making the clicking sounds. Shocking build quality on these new TVs

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Steve31204
Apprentice
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Steve here again (the guy with the 65inch UA65NU8000WXXY that ticked like a clock along with the two replacements).
I've been through the painful task of finally getting a refund, and I have bought myself a Sony Bravia KD65X8500F (the equivalent model to the Samsung clock), and so pleased to be free of this issue. The Sony is perfect and i wish i had bought it in the first place.

If you're done with the ticking issue, send it back, get your refund, and buy this tv.
You're welcome.
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Alex_Mont
Apprentice
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TV

Hello, first i want to thank you all for this topic, bacause i thought i was a serious unlucky person who spent moore than 1000 euros on a premium 2019 Samsung tv led and have now a ghost with loud plastic sounds in my bedroom that its driving me crazy, but after read all this, i see that I am not alone at this moment with this unacceptable problem, i think i`m the first person to report here this problem in Portugal, i saw a few videos here, its exacly the same dam plastic noises here with my Samsung tv led, are so loud noises that I think even my neighbors hear at night.

 

I have a brand new curved Samsung 65NU76750 Serie 7, with exactly this same loud plastic ticking noises, it`s in my bedroom on the wall so it drives me crazy during the night, someone asked about the position, I already had it in the original support but its now mouted on the wall and makes the same noise in both two ways.

I've woken up several times at night and I even put a big blanket over the TV to get to sleep again.

 

When we currently buy a premium 2019 TV led with our hard work, it's something to relieve the stress of the outside world and relax when we get home, but in this case, it's something that's up to my patience and good mental state and is simply not acceptable.

 

They are clearly noises of poor plastics quality which is not achievable for the price that TV costs. 

I'm going to activate the tv warranty, and wait for samsung's response, but if this does not resolve I'll ask for my money back.

 

i have to say that it`s incredible, how can this be possible in 2019 Samsung premium TV?! Payed so hard for this!

 

I am completely shocked by this unpleasant situation.

 

Best regards to you all

 

 

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WentzLV
Apprentice
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My Q6FN (55") started to make popping noise in 3rd day. Starts rougly ~5 mins after turning on the TV. First two hours ~15-20 second interval a crack. After 2-3 hours very rarely cracks can be heard. When turned off, again cracking  with ~20 sec interval about hour or more. Really annoying while you're sleeping you can hear those cracks really loud.

 

I took my TV to Samsung warranty repair and as I was told they changed power supply.  According to them annoying cracks are gone. I'll get my TV tomorrow to test it myself. Hopefully its working properly now. I'll post an update soon.

 

Subtitle blooming issue is another downside for this TV.. 

Gvjavo
New Member
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@WentzLV wrote:

My Q6FN (55") started to make popping noise in 3rd day. Starts rougly ~5 mins after turning on the TV. First two hours ~15-20 second interval a crack. After 2-3 hours very rarely cracks can be heard. When turned off, again cracking  with ~20 sec interval about hour or more. Really annoying while you're sleeping you can hear those cracks really loud.

 

I took my TV to Samsung warranty repair and as I was told they changed power supply.  According to them annoying cracks are gone. I'll get my TV tomorrow to test it myself. Hopefully its working properly now. I'll post an update soon.

 

Subtitle blooming issue is another downside for this TV.. 


Hello!

I am one more unlucky customer facing the same issue. I bought a 2018 Samsung 55" Q7F QLED 4K UHD Smart TV in Gothenburg, Sweden.

It keeps making this constant click noise. Not planning to change it if it’s only a thermal effect in plastic parts . I don’t have a car and it would be a pain in the a$$ to carry it to the shop, replace it and face the same issue with a new one.

It seems to be a very common issue in Samsung TVs and I hope it will disappear in some months. 

I will keep it in mind when buying a new TV. Samsung will not be my preferred brand anymore, unfortunately.

Cheers 

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WentzLV
Apprentice
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@Gvjavo wrote:

 

Hello!

I am one more unlucky customer facing the same issue. I bought a 2018 Samsung 55" Q7F QLED 4K UHD Smart TV in Gothenburg, Sweden.

It keeps making this constant click noise. Not planning to change it if it’s only a thermal effect in plastic parts . I don’t have a car and it would be a pain in the a$$ to carry it to the shop, replace it and face the same issue with a new one.

It seems to be a very common issue in Samsung TVs and I hope it will disappear in some months. 

I will keep it in mind when buying a new TV. Samsung will not be my preferred brand anymore, unfortunately.

Cheers 


In shop where I bought my TV (Riga, Latvia)  there's working a guy who recomended me this TV (few months ago when I was looking for cheaper model) however I decided to go for Q6. About a week ago I showed him video of cracking noise on my TV and he said that his TV has no problems like that at all (no cracks). Also his colleague told me that she bought Q7FN - and her TV also has no clicks.. She recomended me to get TV to warranty repair.. 

Will see tomorrow if power supply change fixed this annoying problem..

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simatoran
First Poster
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@WentzLV wrote:

@Gvjavo wrote:

 

Hello!

I am one more unlucky customer facing the same issue. I bought a 2018 Samsung 55" Q7F QLED 4K UHD Smart TV in Gothenburg, Sweden.

It keeps making this constant click noise. Not planning to change it if it’s only a thermal effect in plastic parts . I don’t have a car and it would be a pain in the a$$ to carry it to the shop, replace it and face the same issue with a new one.

It seems to be a very common issue in Samsung TVs and I hope it will disappear in some months. 

I will keep it in mind when buying a new TV. Samsung will not be my preferred brand anymore, unfortunately.

Cheers 


In shop where I bought my TV (Riga, Latvia)  there's working a guy who recomended me this TV (few months ago when I was looking for cheaper model) however I decided to go for Q6. About a week ago I showed him video of cracking noise on my TV and he said that his TV has no problems like that at all (no cracks). Also his colleague told me that she bought Q7FN - and her TV also has no clicks.. She recomended me to get TV to warranty repair.. 

Will see tomorrow if power supply change fixed this annoying problem..


 

Can you please keep us updated? I really would like to know whether the power supply replacement has fixed this issue or not. Thanks in advance. 

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WentzLV
Apprentice
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@simatoran wrote:

 

Can you please keep us updated? I really would like to know whether the power supply replacement has fixed this issue or not. Thanks in advance. 

Sure! I will post an update tomorrow.

I really hope this will fix the problem..

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WentzLV
Apprentice
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@WentzLV wrote:

My Q6FN (55") started to make popping noise in 3rd day. Starts rougly ~5 mins after turning on the TV. First two hours ~15-20 second interval a crack. After 2-3 hours very rarely cracks can be heard. When turned off, again cracking  with ~20 sec interval about hour or more. Really annoying while you're sleeping you can hear those cracks really loud.

 

I took my TV to Samsung warranty repair and as I was told they changed power supply.  According to them annoying cracks are gone. I'll get my TV tomorrow to test it myself. Hopefully its working properly now. I'll post an update soon.

 

Subtitle blooming issue is another downside for this TV.. 


 

> So, I just got TV from service.

> They changed power supply.

> I just turned TV on with all HDMIs.

 

As soon as I turned TV on I could hear really tiny clicks (If before click noise was 10/10, then now its 3/10) but only few like 5, 6 within 1-3 mins.. and after nothing.  No clicks at all like it was before. For now I will keep TV on for few hours and then turn it off to listen if it clicks when turned off.

 

Edit:

>  After ~30 mins TV being ON I could hear clicks again... 6-8 with 1 minute inerval..  But not as loud as before. Next clicks was with ~2 min interval or more but this time little louder.  After some time I could hear a click rarely.  I can live with this (while watching TV with sound you can barely hear those clicks) but if it clicks for 1,5h after turned OFF...  fu*c that it's anoying!!!

WentzLV
Apprentice
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@WentzLV wrote:

@WentzLV wrote:

My Q6FN (55") started to make popping noise in 3rd day. Starts rougly ~5 mins after turning on the TV. First two hours ~15-20 second interval a crack. After 2-3 hours very rarely cracks can be heard. When turned off, again cracking  with ~20 sec interval about hour or more. Really annoying while you're sleeping you can hear those cracks really loud.

 

I took my TV to Samsung warranty repair and as I was told they changed power supply.  According to them annoying cracks are gone. I'll get my TV tomorrow to test it myself. Hopefully its working properly now. I'll post an update soon.

 

Subtitle blooming issue is another downside for this TV.. 


 

> So, I just got TV from service.

> They changed power supply.

> I just turned TV on with all HDMIs.

 

As soon as I turned TV on I could hear really tiny clicks (If before click noise was 10/10, then now its 3/10) but only few like 5, 6 within 1-3 mins.. and after nothing.  No clicks at all like it was before. For now I will keep TV on for few hours and then turn it off to listen if it clicks when turned off.

 

Edit:

>  After ~30 mins TV being ON I could hear clicks again... 6-8 with 1 minute inerval..  But not as loud as before. Next clicks was with ~2 min interval or more but this time little louder.  After some time I could hear a click rarely.  I can live with this (while watching TV with sound you can barely hear those clicks) but if it clicks for 1,5h after turned OFF...  fu*c that it's anoying!!!


After about 1,5 months of daily use my TV (Q6FN) stops making clicking sound!

I don't know exactly when and how it stopped. Few days ago after I turned off my TV I thought I got used to clicking sounds and I don't hear them anymore. But then did a test again and yeah - it's not clicking anymore like it used to crack. After turning off only sometimes few plastic cracking sounds but not loud. So hopefully it stays like this.

I hope your TVs also will stop cliking! :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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Jameshboy
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What backlight setting has everyone got theirs on I have the 75 inch nu8000 and I have mine at 25 and it seems to give me one or 2 clicks every now and again but no pattern with that
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mbliss11
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I have my backlight at 11 - ticks are sporadic but can last up to several hours while the tv is on.  If it is an HDR and bright scene ticking is much more constant

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damac78
Navigator
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I don’t know why you guys purchased a QLED with up to 1500 Nits brightness, cause you’re Backlights are set extremely low. I can’t quite remember what the max was (cause luckily I don’t have a Samsung TV any longer) but I think 50 was the max setting. Default is set to 45 and when HDR kicks in it defaults to the Max (minus a little dimming if the Eco Mode is active).

Whatever the setting, you shouldn’t have to turn down the brightness just to make your TV stop making a cracking sound like a slap in the face.. That’s just ludicrous.

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