@MirJay: I'm so sorry to hear that you have encountered this issue with your TV, and to hear of your frustration surrounding the warranty options and the service you have received. The standard warranty for our TVs runs for 12 months from the purchase date, therefore if your model is around 4 years old then we would only be able to offer you an 'out of warranty' repair, which would be chargeable.
When you spoke with our Support Team, did you run through any troubleshooting steps to see if you're able to restore power to the TV? If so, please can you let me know which steps you have attempted? Also, please confirm the model number of the TV, located on the sticker on the back of the device, as this will be helpful in terms of providing accurate troubleshooting steps.
@MirJay: If you have completed the relevant troubleshooting steps with our TV & AV Support Team, and the problem was not resolved, then sadly an out of warranty repair will be necessary in order to restore the TV to its factory settings, and return it to working order for you. I do appreciate that this is not ideal, and apologise for any disappointment this may have caused you.
