14-03-2022 11:58 AM in
hi, it's my first post on the forums and I have an issue with my Samsung Q led 55 inch TV.
At present when I watch Sky on the Samsung TV it randomly switches source to "Special Edition" which is a blank screen with a music play diagram in the top right.
This is becoming frustrating and very random as I can't watch something on sky without going on to Samsung "Special Edition"
Please can someone advise how to fix this?
14-03-2022 05:38 PM - last edited 14-03-2022 05:39 PM
Hi @gvw121 Try Settings-System Manager- Usage Mode. Ensure Home Mode is selected. I have a few other suggestions if that does not work. Firstly can you check your firmware is up to date. Do not know your exact model but can check on samsung support and if not available over the air can update via USB if you are not on latest version. https://www.samsung.com/uk/support/
However if that does not sort it on Tv source (not the sky one), inputMute, Vol Down, Ch Down, Mute on the Smart Remote.
Alternatively on a standard remote input Mute, 7, 2, 9, Exit. This should stop the source randomly switching. see more here https://www.samsung.com/Troubleshooting otherwise you check the AnyNet + Setting (HDMI-CEC) If not selected turn it on and vice versa. This is accessed via Settings-General External Device Manager.
If all this happens to be to no to avail I would suggest disconnecting sky Box, factory reset and then connect again.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .