Samsung "the Frame" connection to NAD C368 amplifier

[Blckstn]

Hi - I'm new to this community... I recently purchased a 49 inch Samsung 'The Frame' television (UE49LS03NAS). I'm pleasantly surprised for the upgrade after my dated Sony device! While the sound quality of the Frame is allegedly of decent quality (...), I want to have the ability to get tv sound over my speaker via my NAD C368 amp. I connected the tv via an optical cable, without intervening converters or DAC's to my NAD and after selecting PCM output on the tv, the tv prompts for a setup of the Samsung remote. In this setup, the tv attempts to configure the remote to work with the amp (volume and power on/off toggling), but seemingly cannot, at least not automatically. The manual setup fails subsequently on the power test (to try to toggle the power on/off on the amp), seemingly because the NAD C368 is not in the list of supported amps. Now volume control works, power on/off toggling does not. 

Now, I really want this functionality to work as I have the amp in a closed cupboard. I'm wondering if anyone else has gotten this to work in a roundabout way.

Thanks!

[mannemannen]

I have the same problem. Interested in a solution as well

[LarsRefs]

I have the exact same problem (with a Q82R TV), i.e. setting up the "universal" remote to work with my C 356BEE amp. from NAD. Really looking forward to a solution to this problem, as for the moment I have to use both remotes.

[geir7777]

Same problem with my NAD C368 and Samsung 7—series 65’’ 2017. Optical connection. NAD product list is not updated in TV menu. No function from TV-remote at all. Any solution by now?

[Richard_990]

I can confirm that this remains an issue in 2023. I purchased a NAD C388 and it doesn't work with the remote provided by samsung. Is there any news on NAD compatibility?