12-04-2021 07:09 PM
Hello. I’ve just bought a 55” QN95a - it’s connected to both a PS5 and an Xbox Series X.
I've been having an issue, where when playing a game on either console, the screen/sound blacks out for about two seconds and then just goes back to normal. The game carries on in the background as it’s momentarily blacked out.
I’ve scoured the internet and it seems it’s a very common issue, particularly with Samsung Tv’s.
ive been offered a replacement tv or just one connect box, and I’ve opted to try a new one connect (easier that packing up a whole tv etc) that should come in a couple of weeks. But I’m not convinced that it’s a technical fault, but rather something software / setting related.
Ive obviously spoken to Samsung, but as always, it’s just the usual, generic troubleshooting. I’ve tried factory settings, different hdmi ports, changing from 8bit to 10bit etc. But it persists.
Any other ideas? The tv works flawlessly otherwise, it would be wonderful to get to the bottom of this one issue
Thanks
06-07-2021 02:07 PM
Are you able to check the firmware version please?
settings > support > software update
06-07-2021 02:08 PM
As I told you… the firmware version did not change as they did not update the tv software
20-07-2021 02:51 PM
20-07-2021 03:10 PM
I’ve had this done a couple of times, no joy 😞 not to be too much of a downer
20-07-2021 03:13 PM
Same here.. you have to wait a firmware update.. it’s the only chance it will change something
20-07-2021 03:32 PM
Changed cables but problem still remains
21-07-2021 01:50 PM
22-07-2021 01:58 PM
I solved the problem. Just keep the TV disconnected at all times. No more issues.
24-07-2021 10:49 AM
From online or from the power source when turning it off?
26-07-2021 01:45 PM
No, mine only works fine when disconnected completely. I can't find a solution to these blackouts.