22-11-2023 07:09 PM - last edited 30-11-2023 04:41 PM
To whom it may concern
I am writing to express my disappointment with the Samsung TV QN90N's anti-glare layer coating. I understand the application of anti-glare coating, instead of reducing the glare, it is making it worse. I have attached the images below. With this kind of rainbow glare on screen, the viewing experience is very bad and as a loyal customer, I expected high-quality performance, but the anti-glare layer on this TV is ineffective. I have reached out to customer representatives numerous times, but they have been unable to resolve the issue.
Resolution from customer care:
"Offer QN90C for $2239.00 after black friday discount" I am not satisfied with the resolution Samsung is providing me because I have already invested in Samsung by buying QN90B $3200 and pay another $2239.00 for QN90C.. That's a total of $5000 investment for just 85 inch tv. This doesn't look fair. Every Appliance in my household is from samsung because I believe in the quality samsung is delivering to his customer. But this time I am not satisfied.
I urge Samsung to address this problem promptly, as it hampers my viewing experience and diminishes the value of my purchase.
04-01-2024 02:17 AM in
Don't bother getting the QN90C as it's also an issue. I tested in different stores with same results so definitely a design flaw. Lucky I was able to replace with LG TV with no rainbow affects on light reflections.