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Samsung QN90B Rainbow reflection from ambient lights

(Topic created on: 04-01-2024 02:17 AM)
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QN90B 85inch
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20231127_114053.jpgWhatsApp Image 2023-11-22 at 10.21.54 AM (2).jpegWhatsApp Image 2023-11-22 at 10.21.54 AM (1).jpegWhatsApp Image 2023-11-22 at 10.21.54 AM.jpegTo whom it may concern
I am writing to express my disappointment with the Samsung TV QN90N's anti-glare layer coating. I understand the application of anti-glare coating, instead of reducing the glare, it is making it worse. I have attached the images below. With this kind of rainbow glare on screen, the viewing experience is very bad and as a loyal customer, I expected high-quality performance, but the anti-glare layer on this TV is ineffective. I have reached out to customer representatives numerous times, but they have been unable to resolve the issue.
Resolution from customer care:
"Offer QN90C for $2239.00 after black friday discount" I am not satisfied with the resolution Samsung is providing me because I have already invested in Samsung by buying QN90B $3200 and pay another $2239.00 for QN90C.. That's a total of $5000 investment for just 85 inch tv. This doesn't look fair. Every Appliance in my household is from samsung because I believe in the quality samsung is delivering to his customer. But this time I am not satisfied.

I urge Samsung to address this problem promptly, as it hampers my viewing experience and diminishes the value of my purchase.


Thanks

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4 REPLIES 4
ChrisM
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Hi @QN90B 85inch 

There don't seem to be any images attached to your post. Are you able to try re-sending them please?

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QN90B 85inch
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WhatsApp Image 2023-11-22 at 10.21.54 AM (1).jpeg

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Black Flash
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Don't bother getting the QN90C as it's also an issue. I tested in different stores with same results so definitely a design flaw. Lucky I was able to replace with LG TV with no rainbow affects on light reflections. 

85" QN90C85" QN90C

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Saya1
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Hi, may I ask which LG did you end up getting? I also got the QN90C and the rainbow effect in broad daylight is super annoying 😕

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