Samsung One Connect Box - SOC1000M - 'testing'.

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Hi.

Is there any way to 'test' these boxes just to see if they at least 'power-up' and appear to be functioning and aren't completely dead?

I was given one that was 'working when removed', but don't currently have a suitable Samsung TV to check it with. Any way to determine the chances of it being defunct?

Nothing at all shows on it when power is applied. Does it have any indications of 'life' when stand-alone? Do they need turning on in any way, like with a remote control? Or are they effectively always on as long as power is applied?

How to check for signs of life?!

Thanks.

[catflap]

Hello. The fan in my one connect box for my 2014 TV blew out a year ago. I didn't have a extended repair contract anymore as it had already been repaired a few times and I figured it was going to last a while longer. I spoke to Samsung support on the phone and they told me that you cannot buy a new one connect box from them. It has to be repaired. They told me that if you buy a one connect box from someone on the internet, whether it's new or used, they say it probably won't work or not work completely or correctly because each one connect box is made only for the screen that came with it. Samsung told me there's no guarantee that any other one connect box will work. If you don't have a repair contract and if you can get it fixed from the store that you bought it from and you don't mind paying a few hundred bucks extra I suggest getting it fixed and then buying and renewing a yearly repair contract from the store or repair shop. Do not buy a one connect Box off of the internet for just a couple of hundred bucks. You will be disappointed.

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Thanks Catflap.

This is a newer box, for a (I think) 3-year old TV. I find it hard to believe they are tailored to specific TVs! Models, yes, but actual individual TVs? That seems unlikely to me. I think Samsung were being a bit tooo extreme with these comments!

There are a few variations of these boxes, yes, and also of the connecting fibre-cables, so it makes sense that you need the correct model for each type of TV.

I'm just trying to figure out if this unit 'works'. I don't have a suitable TV or cable to use it with, so was wondering if it should give 'signs of life' when simply plugged in to a power cable? Should a fan come on? Any lights? Should the fibre post show a visible light?

Is the OneConnect box controlled by the remote control, for example?

Thanks.

[catflap]

Sorry I don't know the answers to all of those technical questions. But as far as seeing it if there's any signs of life, if you're able to plug it in somewhere put your hand on top and see if it vibrates or hums at all. Mine always made a humming sound which got annoying but what can you do? That's Samsung.

I've been using my freestyle projector for the past year rather than paying to get the one box fixed without a repair contract. I'm looking into getting a free Samsung TV from my cable and internet provider which has a good promotion going on right now. And if it ever breaks down they have to repair it for free.

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This is a slimmer model, and doesn't have a built-in fan. When plugged in to the mains, there is a tiny 'spark noise' from the plug making contact, which suggests it is powering up, but there are no indications of 'life'. But then, I don't know if there should be until it's connected to a TV!

Is it supposed to have an indicator light? Does it require a remote control to wake up?

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DOES ANYONE FROM SAMSUNG POPULATE THIS FORUM?!!!

[DonB1]

Although this is an older post, did you happen to resolve the testing for your one connect box? I have a reverse scenario where my tv may have shorted as I’m not getting a display or power to the tv. I tried the power cycling troubleshooting method but as you mentioned, there is not  a light or indicator on the one connect box to see if it’s truly on. I did use a voltage detector (just a simple one to detect if a line is hot) and see there is power going from the outlet to the box and there is power on the box as I move the detector around various points on it. I noticed though the voltage detector is not picking up power on the cable that goes from the box to the tv so I suspect it could be a blown transformer inside the box or the one connect cable has shorted. I’m outside of the warranty so I bought a used one connect box that I plan to test and if it’s not that then it hopefully is just the cable which I may replace. I found the one connect used on eBay for $55 but it doesn’t come with the tv cable so I may buy one from Amazon (16ft is around $125 so I’m holding off on this purchase if the other one connect box I purchased doesn’t fire up the tv).

[DonB1]

One more tip that I’ll add is if you have your one connect box plugged in, you could also look on the back of the box to see if the optical out port is lit. If you see it on with the red light, you’ll know that it is on.

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Hi Don.

Unfortunately, I wasn't able to confirm whether it was working, so sold it on eBay as 'spares or repair'.

The only thing I'd add, tho', is that the 'cable' going from the One box to the TV does not carry power, but is a fibre-optic cable. So it's no surprise that this 'cable' didn't show the presence of power - it doesn't mean that the cable is faulty.

My unit seemed to be in a similar state to yours; mains power was clearly going 'in' to the unit - mine 'sparked' when initially plugged in as the circuit drew power - and yours appears to indicate the presence of 'power' using a voltstick type indicator, but both of our units otherwise appeared dead, with no indicator lights whatsoever.

Of course, no-one from Samsung has been on here to confirm whether a light should appear anywhere!