Samsung Frame art work feezes

[Melbourne North]

My new 75" Samsung frame 2022 TV freezes at the Art Mode and doesn't allow to go to the menu page. Not sure oif it is because of the firmware update.

[AsadM]

Hi @Melbourne North, if you're still experiencing this, please send me a video of the issue.

[Dee35]

Hi Melbourne North, My new 75inch frame TV 2022 has the same problem it started around the same time 

[giancian]

Same issue here, in Spain. Started yesterday afternoon. 

There's another thread with lots of people affected all around the world. 

https://eu.community.samsung.com/t5/tv/new-the-frame-tv-2022-stuck-in-art-mode-and-other-issues/td-p...

The main problems are: 
-When turning off the TV, art mode activates. No button on the remote works here. THe only way to exit is to ask the voice assistant to open an app. 

-When accessing "Art" mode on the menu, the menu crashes and sends you to the last used app

[Satwik]

Hey Asad, there is another thread with a whole load of people facing this issue. Can you please check if you can help. https://eu.community.samsung.com/t5/tv/new-the-frame-tv-2022-stuck-in-art-mode-and-other-issues/td-p...