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Samsung Frame art work feezes

(Topic created on: 28-10-2022 09:45 AM)
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Melbourne North
First Poster
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My new 75" Samsung frame 2022 TV freezes at the Art Mode and doesn't allow to go to the menu page. Not sure oif it is because of the firmware update.

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4 REPLIES 4
AsadM
Moderator
Moderator
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Hi @Melbourne North, if you're still experiencing this, please send me a video of the issue.

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Dee35
First Poster
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Hi Melbourne North, My new 75inch frame TV 2022 has the same problem it started around the same time 

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giancian
Apprentice
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Same issue here, in Spain. Started yesterday afternoon. 

There's another thread with lots of people affected all around the world. 

https://eu.community.samsung.com/t5/tv/new-the-frame-tv-2022-stuck-in-art-mode-and-other-issues/td-p...

The main problems are: 
-When turning off the TV, art mode activates. No button on the remote works here. THe only way to exit is to ask the voice assistant to open an app. 

-When accessing "Art" mode on the menu, the menu crashes and sends you to the last used app

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Satwik
Student
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Hey Asad, there is another thread with a whole load of people facing this issue. Can you please check if you can help. https://eu.community.samsung.com/t5/tv/new-the-frame-tv-2022-stuck-in-art-mode-and-other-issues/td-p...

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