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Original topic:

Samsung Frame 43 2020 - Ambient mode keeps loading

(Topic created on: 25/09/20 09:18)
KatkaG85
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TV

Hi guys,

just got my Samsung Frame 43 a week ago and I am very happy with it so far, but today when I tried to put in the Ambient Mode, it keeps loading, but doesn’t start. I tried the obvious (restarting the One Connect, switching off and on and checking internet connection...), but this is a bummer!... Any suggestions on what to do?

Thank you!

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ChrisM
Moderator
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Hi @KatkaG85 

 

Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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TopS
Apprentice
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Hi @ChrisM and @KatkaG85!

Same here with a Serif 2019. Ambient mode works well once after a reset of the PSID. The next time it is activated it only shows the "Loading..." circle forever.

Model Code: QE49LS01RAUXZG

Software version: T-MSMDEUC-1372.2 , B19700101/070204 , BT - S

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