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Samsung Frame 43 2020 - Ambient mode keeps loading

(Topic created on: 25-09-2020 08:18 AM)
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KatkaG85
First Poster
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Hi guys,

just got my Samsung Frame 43 a week ago and I am very happy with it so far, but today when I tried to put in the Ambient Mode, it keeps loading, but doesn’t start. I tried the obvious (restarting the One Connect, switching off and on and checking internet connection...), but this is a bummer!... Any suggestions on what to do?

Thank you!

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3 REPLIES 3
ChrisM
SuperStar
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Hi @KatkaG85 

 

Could we take the full model code and current software version of your TV please? Go to Home > Settings > Support > About This TV.

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TopS
Explorer
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Hi @ChrisM and @KatkaG85!

Same here with a Serif 2019. Ambient mode works well once after a reset of the PSID. The next time it is activated it only shows the "Loading..." circle forever.

Model Code: QE49LS01RAUXZG

Software version: T-MSMDEUC-1372.2 , B19700101/070204 , BT - S

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Members_gG7Eq7S
First Poster
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Did this ever get a solution because I have the same thing, no matter what I do it will not loads, just site there forever on loading 

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