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Samsung App Store gone

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First Poster

Hi

i have a samsung tv and for the past 2 years I have to wait for smart Hun to be updated before I can access any apps this takes a good 30/40 seconds, so decided to look for a resolution, but after taking advice from here I’m now worse off.  

 

I done the smart mart hub reset and now all my apps are inaccessible, the pictures for the apps are there but when clicking on for example Netflix it just goes to a black screen the only app that’s working is channel 5 app.  I’m logged in to my Samsung account, it’s saying I have the latest update (2126) I don’t have the Samsung app on screen to be able to access it to download any apps.  I have no idea what to do is there anything I can do to reverse the reset? And I will just put up with the smart hub being updated message.

 

thanks 

6 REPLIES 6
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Moderator
Moderator

Hi @Hayleyd.

 

Could you try the smart Hub reset for us again now please and let us know the outcome?

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First Poster

Sorry only just finished work.

ive just tried again but still the same unfortunately.

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Moderator
Moderator
Sorry to hear that, @Hayleyd. Please can you confirm the model number of your TV? If applicable, please go to Menu > Support > Self Diagnosis, Reset and return the TV to it's default settings. Does this resolve your query?
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First Poster

I’m not sure in the model sorry is there a way of finding this without digging out my Manual? I have just reset tv but it’s still the same :-( 

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Moderator
Moderator
The model number can be found on the white sticker on the back of the TV, but not to worry. If you problem has persisted following a reset then I recommend getting in touch with the Samsung AV Specialists on 0330 726 7864 where an advisor will be able to assist you further and arrange any necessary repairs.
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First Poster

Lovely thank you will give them a ring 

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