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Original topic:

**Samsung 2020 Series TV Motion/Judder/Stutter/Frame Rate (Firmware Bug/Glitch)**

(Topic created on: 07/09/20 16:49)
Daveyboy123
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Good afternoon. 

ive recently purchased a Q90T. I came from a 2015 Samsung which had no frame rate issues at all. 

The Q90T is great in every way apart from when watching Freesat or Now TV. Both of these broadcast in 50hz/50p. So I assume it’s something to do with this frame rate. 

what happens is that when there is a small amount of motion on screen such as an interview or no panning etc then the screen shows something similar to the frame rate dropping in half and everything stuttering. Once motion picks up or shot pans around then it goes back to normal. 

I had all picture clarity settings set to off but I then played around with settings such as judder reduction and blur reduction etc to see if I could eliminate the stutter but nothing works. 

 

its really bad watching football on free sat or now tv as it’s stutters quite a lot. 

weirdly, not all programmes stutter. I’ve watched some catch up tv on now tv as well as movies and these show perfectly without any stuttering and all content on Netflix etc are all fine as well. 

I am on the latest firmware. 

any ideas if this is common or if there is a fix as nothing I’ve tried works. 

thank you 

233 REPLIES 233
Wentey
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I have the same TV and I’m having exactly the same issues I’ve read some reviews that this is a known issue with Samsung’s Qleds?

Daveyboy123
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Thanks for confirming this. At least I know it’s not just my tv affected now as well. I don’t think the stuttering we have is normal. In another forum I asked the question and a few people with last years Q90R responded and they said they don’t have this issue at all once picture clarity settings were set to off. So to me the fact that even doing that doesn’t fix it seems there must be a software issue causing this on certain programs broadcast in 50p. 

I wasn’t able to check if the issue occurred prior to 1304 firmware as I updated whilst setting up tv. Do you happen to know if issue has occurred on all firmware versions?

 

hopefully we will get a fix as it’s very frustrating. Apart from that the tv is excellent. 

QuantumP
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Same here for Q95T using Sky Q.

renzz
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And same here with a new Q90T which arrived a few days ago.

 

It looks like the deinterlacing algorithm isn't kicking in quickly enough when there's just a small amount of movement in the picture, and so you are seeing the interlaced combing effect, or judder..

 

I shall speak to Samsung support, but if there's no way to stop this (and it doesn't sound like there is) then mine shall be going back to John Lewis - who knows how long we'd have to wait for a fix?

QuantumP
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@ChrisM Could you kindly look into this for us please? I

See here:  https://www.avforums.com/threads/q90t-stutter-50p-hz.2311975/

 

Thanks

Daveyboy123
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Thank you for all your replies so far. This truly is an awful issue and makes a lot of content almost unwatchable due to this. What happened to quality control? Surely a basic part of a tv is to test how the tv acts given the various content it will show from tv programmes. 

It’s the most money I’ve ever paid out for on a tv and at moment my old 5 year old Samsung has better motion control on this content as it never suffered with this issue. This is meant to be a flagship tv!!

 

please please please Samsung, read these comments being posted and raise with the software engineers for the T series of QLED TVS. 

 

Who is ChrisM??

 

QuantumP
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ChrisM is a mod on here who deals with Samsung direct. 

Daveyboy123
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Ah I see. Yes please if ChrisM is a moderator then can this be highlighted as quite a major issue. I understand that the main market in USA prob won’t be affected as the broadcast is 60hz I believe. Whereas the people facing the issue will be mainly in U.K. and Europe as the tv is broadcast in 50hz and it seems to be that is the issue. 

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QuantumP
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People who are having this issue, see here: https://www.avforums.com/threads/q90t-stutter-50p-hz.2311975/

QuantumP
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Davey, you should try changing title to **Samsung 2020 T Series TV Motion/Judder/Stutter/Frame Rate (Firmware Bug/Glitch)**

 

That way it gets more exposure.

Daveyboy123
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Yes good point. Now changed. 

SimonB1986
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I am having the exact same issues with my 65' Q90t. Stutters and judders whatever the settings are at. Mainly gameshows / fixed camera shots. Unviewable. Samsung, please sort ASAP. A ticket has been raised. An engineer MUST visit in person as taking a video of the issue doesn't pick up the stutter. Utterly ridiculous spending so much and having these issues. 

Smap1
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Exact same issue for me on both my Q80t and Q90t. My older q60r in the bedroom is fine so definitely a major issue with the 2020 t series models. If you reading this don’t buy a T series until Samsung have put an update out to fix this!

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QuantumP
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Come on Samsung mods, we know you read this. Why no acknowledgement of this thread? 

Danny_t65
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I too have the same problem with a tu8500, I have also seen this issue on the 7000 tu model, come on Samsung it makes watching football painful!

Danny_t65
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i have noticed there is a samsung update available on the UK site dated 29.09.20, has anyone tried this to resolve the juddering issue?

 

 

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Daveyboy123
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I just checked and it’s still 1304 firmware for the 55 Q90T from 10 August 2020. Nothing on the U.K. site for 29 September. 

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RichardGJones
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I have a 49Q80T and seeing this too.  I thought I was going mad as noticed it especially on BBC Pointless and similar quiz shows.  Like others I've tried all motion control on/off/custom settings with no joy.  I gather that game mode can help but it's not something prepared to do just to watch TV without annoying judders.  We need a firmware fix.

Daveyboy123
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New firmware is out and according to a user on the other forums, it’s unfortunately not fixed the issue. Please please please Samsung fix this issue for us. 

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