S95D with soundbar Q990D is not working

[Palani21]

Hi all,

I have bought the Samsung S95D and the sound bar Q990D last month.

when started up the q-symphony was working with the sound bar. Now the q-symphony setup doesn’t detect the speaker. Sometimes it’s working sometimes the soundbar itself not working the setup changing itself. The customer care tells its software glitch. I almost tried reset for 3 times no luck with that

[Members_bdlZovo]

How did you connect the soundbar with the TV? The safest alternative is to use the HDMI connection, just be sure you connect to the correct HDMI port on the one box (there's one with eARC label). If you are connecting via WiFi, then note that the Q-Symphony function only works if you youse the 2.4GHz band or if you use channels 36-42 of the 5GHz band. 

[Palani21]

I did connected via the HDMI on the e-arc port only that the one provided by Samsung. And my wifi is also 2.4 GHz. The issue is not with the connection its with software.

[Gurky]

I have a similar set up. don't use Q -Symphony with that soundbar it ruins the audio quality!