Managing Q800b Soundbar (with S95 TV)

[Sargan]

I want to be able to manage my Q800b soundbar via an App

I have Samsung app on my phone (pic of icon below) it connects and I can use it as TV remote ... so it is working.

I read here that I can add the Q800b to the SmartThings app ..... (press +)  but no such option on my App.

How do I manage the Q800 ?

[lminvti]

Hi there 👋

Here's instructions on how to do it
https://www.samsung.com/uk/support/apps-services/how-to-add-my-samsung-soundbar-to-the-smartthings-a...
See if that helps

[Sargan]

This is the problem part …. It states:

• Each device must be connected to the same Wi-Fi network.
  
  my phone is on WiFi, but my TV is connected via a Ethernet.   They do both connect back to same Access point.

[lminvti]

Have you tried to add manually as advised on the link?

[Sargan]

yes didn't work

[Sargan · Accepted solution]

Update - 

My problem was the Q800B soundbar was not accessible via the App ......it showed it, but when following instructions I could not add it.  (Automatic registration & manual)
I spent some time on-line with Samsung support, and eventually, they gave a sequence to rest the Q800B

This is different to a power cycle ...

Steps are - With the Soundbar on, press the (-  and +Volume) buttons on the body at the same time for at least 5 seconds. “INIT” appears on the display and then the Soundbar is initialized.    It shuts down, you then reboot

Once I did this it automatically appeared on the phone and I could complete the setup.

Put the details above in case it helps someone else.