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Original topic:

Remove/Delete old user account from TV (no password available)

(Topic created on: 01-08-2021 09:11 PM)
BlairArmstrong
First Poster
Options
TV

Hello Friends, I need your help...

I recently bought a USED Samsung TV (Model # UN50NU7400F) and I can't seem to figure out how to delete their old Samsung User Account from the TV despite searching this site, and trying everything I could.

I had no issue setting up MY Samsung Account on the TV, but I cannot, for the life of me, figure out how to remove the former owner's account from the TV. 

I can switch to their old account, but when I try to delete it, I am asked for the former owner's account password, and they have since moved out of the country with no ability for me to contact them for help... aaargh!

Help! and thank you for your time, interest, and efforts!

 

 

2 REPLIES 2
LiquidSnake
Troubleshooter
Options
TV
Try contacting the person you brought it off from for the password. Hopefully they should be able to give it to you 😀.
BlairArmstrong
First Poster
Options
TV

Thanks for the suggestion, but they sold me the tv and some other furniture because they were moving out of the country, and I have no ability to contact them, where they are.

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